Client Success Manager - Remote US, UK or Brazil - EG

Marvel Marketers
Austin TX / Remote
30+ days ago
Marvel Marketers
Marvel Marketers

Job Description

Customer Success Manager (CSM) at Marvel Marketers (MM) is responsible for working with new and existing clients to ensure successful outcomes are achieved and ensure a client’s journey from purchase to delivery is smooth and well managed. You will also monitor a client’s on-going health and establish a cadence for client interactions that ensure each customer is fully optimized & satisfied. In summary, your job is to ensure that you consistently deliver and showcase value to our customers.

Key Role & Responsibilities

  • Manage ongoing customer needs effectively to drive high customer retention and loyalty. Build strong, trusted, and influential relationships with strategic customers stakeholders and senior leadership. Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of MM services to them & their organization.
  • Proactively offer appropriately tailored advice and bring unique customer business and industry insights to the customer, affording opportunity to realize optimal current value, as well as identify & develop customer growth opportunities. Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and strategies to gain higher & impactful return on investment.
  • Build an actionable customer success & growth strategy by mapping accounts, stakeholders and opportunities. Develop and deliver monthly & quarterlybusiness reviews to customers highlighting goals, accomplishments, business impact and recommendations.
  • Collaborate with and drive Project Team to deliver error-free, quality services with measurable, quantifiable results.
  • Team up with the Marketing team to deliver customer testimonials, case studies and video interviews. Scope & Process growth & renewal opportunities statement of work.
  • Ability to work under pressure, manage stressful situations, have outstanding organizational skills, strong attention to detail, analytical and outstanding problem-solving skills.

Minimum Qualifications

  • Bachelor's Degree or equivalent experience.
  • 7+ Years of Customer facing experience as Account Manager or Customer Success Manager. Fortune 500 experience is highly preferred.
  • Must have Marketing Agency, Professional Services or Consulting Company experience.
  • Experience in Marketing Automation Platforms such as Marketo, Pardot, Marketing Cloud is highly preferred.
  • Experience with Google Suite & Salesforce. Mavenlink Experience is A+
  • Strong Project Management with an ability to lead a project from inception to completion.
  • Comfort with ambiguity, with the ability to be flexible, agile and quick to adapt
  • Strong problem solving and analytical skills, ability to consume data and drive insights.
  • Strong business acumen, presentation and communication skills.

Your success will depend on:

  • Building strong, trusting & influential relationships.
  • Retaining assigned book of business & logos.
  • Growing assigned book of business and logos.
  • Customer referenceability, testimonials and success stories.

Who thrives with us

  • People who want to learn, but are self motivated in learning from their projects
  • People who enjoy the really hard problems
  • People who enjoy having too much vs. too little to do
  • People who like creating from nothing ( We still need a lot built to support our growth)
  • People who understand how to build and maintain relationships with their coworkers and their clients
  • People who like making others successful and understand the value of that as much as making themselves successful
  • People who leave their ego at home and really enjoy working with other brilliant people

About Marvel Marketers:

Marvel Marketers ( is a Marketing Automation, Digital Marketing, Experience Management and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy.

As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve.

Marvel Marketers is an Equal Opportunity Employer

Marvel Marketers offers Full Benefits (Health, Dental, Vision, Life, Optional Chiropractic), Paid Vacation, Paid Holidays, Paid Sick Time, 401K, Full Bootcamp Marketo Level 1 and Level 2 Training, Flexible Health Spending, Ongoing Training programs and an epic team of people to work with.

Please note: Marvel is seeking individuals authorized to work within the country the position is located at, and are not offering any immigration and/or visa sponsorship at this time

Supported by TalentX Staffing: We solve for X. Learn more at


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

2 hours ago
Tamil Nadu Chennai