Manager, Client Development

Sharks Sports & Entertainment, LLC
San Jose, CA
30+ days ago

Job Description

TITLE: Manager, Client Development
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
REPORTS TO: Director, Ticket Sales & Service
Team Teal
Born in 1991 by emerging through a shark’s mouth, Team Teal has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we plan on growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in Silicon Valley, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are Teal Together; we are Team Teal.
Position Overview:
The Manager, Client Development is responsible for leading all efforts to drive revenue via existing Sharks365 season ticket members. The Manager will lead all Account Executive level staff and will work closely with the Director, Ticket Sales & Service to drive strategy that positions us to exceed revenue targets. The Manager will be heavily involved with our Sharks365 members and will work closely with the Account Executives to provide an unmatched level of service.

Essential Duties and Responsibilities:
  • Hire, train, motivate, assign responsibilities, and evaluate department staff, with the primary objective of achieving department revenue goals.
  • Responsible for all aspects of client development and retention by developing and implementing sales and service plans to achieve maximum ticket revenue results from our existing business.
  • Anticipate and respond to customer needs, requests, and problems in a manner that preserves excellent customer relationships.
  • Conceive, create, manage and implement all service-related projects and events.
  • Create, organize and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities for season ticket holders.
  • Evaluate and create new season ticket holder benefits, products and programs.
  • Responsible for the development of the new season ticket holder onboarding program
  • Provide analysis and benchmarking against performance thresholds for other professional sports teams.
  • Assist Client Development team with their retention and sales efforts by developing strategic campaigns to upsell and generate referrals from current clients
  • Assist with the development and implementation of pricing philosophy and strategies as adopted by executives and reflective of market conditions.
  • Develop and implement strategic touch point program.
  • Ensure CRM platform is routinely updated with customer input, contact management details and other necessary information to further develop and maintain client relationships.
  • Oversee Client Development department operations, administration and records.
  • Set targets and achieve maximum revenue goals for Client Development team.
  • Develop and monitor compliance with department goals and budget
  • Ability to use independent judgment and discretion to make and implement decisions after evaluating various courses of action
  • Perform other tasks as requested

  • Bachelor’s Degree required
  • Minimum of 5 years of relevant industry experience, preferably with leadership experience in the sport or live event industry.
  • Advanced level of understanding of all Ticketmaster’s Archtics preferred
  • High proficiency with Microsoft Excel.
  • Understanding and experience using CRM platforms.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with ability to problem solve in real time.
  • Strong work ethic and high intellectual curiosity.
  • It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
What We Offer:
  • Competitive base salary and performance-based variable pay (if applicable)
  • A robust package of health/ dental/vision benefits
  • Central office location in downtown San Jose, at the heart of Silicon Valley; extremely convenient access to CalTrain, VTA, and major freeways.
  • Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


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