Account Manager

Needham, MA
30+ days ago

Job Description

Bigbelly is the world leader in Smart Waste & Recycling solutions. Our 100% solar-powered Smart Waste stations are designed to dramatically increase the operational efficiency of our customers, create clean, safe, and beautiful public spaces, and achieve measurable sustainability through GHG emissions reduction and community recycling programs. Our products leverage IoT technologies, incorporating both new and traditional manufacturing processes & materials.

We are looking for an Account Manager to maintain existing business and nurture long-term growth relationships with our current clients, support business development and sales to onboard new customers, and serve as the interface between the Customer Support and Sales teams. With a strong knowledge of the features and technical aspects of the Bigbelly system, the Account Manager will help customers realize the full potential of their Bigbelly deployments. A successful candidate will be responsible for collaborating with different work groups and departments to improve customer support and enhance customer satisfaction. The Account Manager provides oversight, coordination, and execution of problem resolution to ensure customers are fully satisfied with Bigbelly’s products and services. In this role, you should be an excellent communicator, able to grasp customer needs and develop creative ways to fulfill them.

Key Responsibilities

The Account Manager will assist the company to safeguard our revenue and retain our customers through alerting the sales team to opportunities for further sales within key clients; through letting customers know about other products the company offers, attending meetings with clients to build relationships with existing accounts and addressing customer concerns and complaints. This role will manage and develop customer accounts to initiate and maintain favorable relationships with clients and liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

  • Keep current clients satisfied through delivery of exceptional client service on a day-to-day basis
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Develop open and effective channels of communication with each client that can be employed by other departments as well
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Act as point of contact for complaints and escalate issues as appropriate
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship
  • Clearly communicate the progress of projects and initiatives to internal and external stakeholders
  • Monitor and analyze customer’s usage of our product
  • Customize as appropriate the optimal service and support solutions for each key customer.
  • Support and work with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Collaborate with internal teams (e.g., sales, engineers, senior management) to address customers’ needs
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
  • Encourage revenue growth by inspiring clients to better utilize their assets they own, expand their footprints and purchase accessories and additional services.
  • Ensure both the company and clients adhere to contract terms
  • Manage Service Provider network within customer base.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualifications and Experience

  • Be a fast learner in basic Bigbelly product knowledge
  • Proficient in Microsoft Office Suite, Google Apps, Salesforce.
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • 3+ years of customer service, account management or sales experience.
  • Demonstrated ability to communicate credibly and effectively
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Critical thinking and problem-solving skills
  • Keen attention to detail and adherence to deadlines
  • Ability to prioritize among competing tasks and work independently while traveling and in a team environment.
  • Travel requirement ~20%

Employee Benefits

  • Challenging Careers: Work with industry leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Bigbelly is an Equal Opportunity Employer

  • Based in Needham, MA


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

Overview   Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).   Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.     Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).   Job Role   Lead Customer Success will understand a customer’s business, focus on driving business and technical value to the customer and deliver an impactful engagement. They build relationships with key stakeholders, act as an escalation point for issues that impact client success and create opportunities for optimal product adoption. As a Lead, your position will be to make sure you aim to expand our customers’ adoption, retention, and ultimately, success.     Job Summary   * Professionally manage relationships with a portfolio of assigned accounts * Build executive relationships within the customers organization * Make sure you exceed customer retention goals and ensure consistently high retention rates * Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle * Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products * Ensure that customers derive maximum value from Freshworks and collaborate with the sales team to help upsell additional services, integrations, and features * Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue * Develop and execute retention plans for customers who may be at risk * Drive resolution of escalated account issues in coordination with Billing, Support, and other departments * Gain and maintain expert knowledge of Freshworks’s products and services * Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks * Manage contract related inquiries, questions, and issues from clients and other departments * Liaise with other team leaders to make sure that Freshworks’s clients are getting the best service possible   Desired Candidate Profile   * 7 to 12 years proven success in Customer Success/Account Management/Consulting role for a SaaS/product company * Proven expertise in handling enterprise customers across India * Proven track record of building strong executive level relationships   * Experience with account portfolio planning, management, and prioritization * Strong project management capability and ability to multitask * High attention to detail and willingness to get “in the weeds” to fix a problem * Knowledge of customer success best practices * Experience driving client adoption of technology or software product * Exceptional communication and relationship management skills

19 minutes ago
Karnataka Bengaluru