Customer Success Manager - B2B/SaaS (Remote US)

InVision AG
United States / Remote
30+ days ago

Job Description

Are you looking for a new challenge? Do you thrive in a transparent and open environment where everyone can make a difference and be heard?

Then you should join our Customer Experience US team (remote or in our Chicago offices) - as a Customer Success Manager!

About InVision, in a few words:
At InVision, we specialize in Workforce Management (WFM) and E-Learning solutions to help our clients optimize the scheduling and training of their most valuable resource: their people. Since 1995, we have developed our own software products that are today used by thousands of contact center employees around the globe. We value simplicity, trust, and teamwork; you won’t find the usual hierarchical structures here. We are a proud and diverse group of international professionals; and on top of that, we are a certified Great Place to Work.

About this job:
You will be a member of a cross-functional Customer Experience team. Our mission is to transform leads into evangelists. We assume end-to-end responsibility for helping our customers to over-achieve their desired outcomes with our solutions. We work closely with prospective and existing customers, continuously discovering opportunities for and delivering customer value.

What you'll do:

  • Build deep relationships with relevant stakeholders and decision makers at our customers and prospects, always putting the customer value front and centre
  • Continuously discover opportunities and position InVision as a solution partner
  • Develop an in-depth understanding of customer problems to be solved and customer value to be delivered
  • Strategically prepare messaging appropriate to the various stakeholders
  • Negotiate, close and maintain commercial and contractual agreements
  • Represent InVision in communities, at trade shows and webinars

What you bring to the role:

  • Solid experience in sales methodologies and processes in a B2B/SaaS environment
  • High-quality standards on the creation and delivery of product demos and presentations, business case/ROI calculations, proposals, RFx, etc.
  • Strong relationship building and networking skills
  • Excellent communication and negotiation skills (oral and written)
  • Though the role is home-based, a willingness to travel nationally and internationally is essential, as and when required

What we offer:

  • Individual development: The personal growth of each employee is very important to us. So, if you're not just looking for a job, but want opportunities to advance yourself, this is the place for you.
  • Space for participation: Share your ideas with us! In return, we will give you the space necessary to grow creatively within an experienced, knowledgeable and fun team.
  • Continuous learning: Constantly broaden your horizons! Be it at our Open Spaces, at workshops, conferences or at our meetups and events, or by learning from failure.
  • Streamlined onboarding: We provide an in-depth, engaging onboarding program that brings you up to speed. Your colleagues will introduce you to everything you need to know, and will be available to answer your questions.
  • Feel-good atmosphere: This includes a state-of-the-art working environment, with high-end IT equipment, surrounded and supported by great colleagues.
  • Attractive benefits package: Take advantage of perks such as paid-time-off, medical, dental, and pension contributions.
  • ... and lots more.

Sounds good? Let's talk next steps:

If you’re an experienced Customer Success Manager, Account Executive, Business Development Manager or Account Manager, and if what you’ve read sounds like you, don’t wait any longer: send us your application today.

By the way: We’re more interested in you as a person with all your experience and previous projects than a long list of competencies. Please send us your resume along with a cover letter describing your interest and qualifications.

We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Any questions? Have a look at our website: www.ivx.com/en/jobs.

Job Type: Full-time

Salary: $60,000.00 - $110,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: Remote

Source

https://www.indeed.com/jobs

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