Customer Solutions Engineer

United States / Remote
30+ days ago

Job Description

Job Overview:
The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how our client’s solutions meet customer needs. The Solutions Engineer I is responsible for supporting front-line staff in translating prospect and customer needs into compelling solutions. They will work directly with the Client Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals.

Key Responsibilities and Accountabilities:
*Be the subject matter expert in designated product technology and solutions and represent client in Technical and Finalist presentations in partnership with the sales representative.
*Presents technology in selling situations where an overview of the solution is required.
For small to mid-market opportunities be intimately involved in the deep discovery process, as well as the demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle.
*Drive technical presentations at trade shows and conferences.
*Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements.
*Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings
*Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base.
*Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners.
*Create, configure, and run client sandbox environments for qualified proof of concept opportunities.

*Bachelor’s degree in fields relating to IT, business or social sciences or comparable experience.
*A strong technical background and an excellent understanding of SaaS software solutions.
*Familiarity with standard web technologies: HTML, CSS, JavaScript, etc.
*Experience in a consultative role with clients, partners, management, and peers
*1+ years of experience in software delivery, technical marketing, product management, solution consulting or relevant experience.
3+ years of experience in local government role preferred.
*Possess excellent/advanced Microsoft Word, Excel, PowerPoint, and Outlook skills.
*Demonstrated ability to tie business problems to technical solutions and understand technology value propositions.
*Demonstrated ability to manage change, influence key stakeholders, manage expectations, and communicate effectively.
*Self-starter and team player who collaborates well with cross functional teams working toward continual improvement.

Physical Requirements:

*Able to work at a computer and monitor for extended periods of time.
*Able to lift at least 50 lbs. of weight (non-typical but necessary for tradeshow setup.)
*Able to speak and make presentations to individuals or large groups with various *degrees of technical experience on technical subjects related to the job.
*Willing to travel often, sometimes with short notice and for extended periods.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance


  • Bachelor's (Preferred)


  • Customer service: 3 years (Preferred)
  • Presentation skills: 3 years (Preferred)
  • Sales: 2 years (Preferred)
  • Familiarity with web technologies: HTML, CSS, JavaScript: 1 year (Preferred)

Willingness to travel:

  • 50% (Required)

Work Location:

  • On the road

Work Remotely:

  • Yes

Work Location: On the road


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