About the team (Customer Support):
The Customer Support (CS) Team is responsible for ensuring a high-quality, personal experience with 100% accuracy at all times. Our CS team spans multiple functions during the day while keeping the customer experience at the forefront of the priority list. Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of JSX to the needs of the passengers. Answer customer's inquiries regarding all aspects of their travel on JSX including booking and changing or canceling reservations spanning from 0900 am until 2400 central standard time.
Customer Support Representative, JSX primary role is to deliver exceptional customer experiences who appreciate and are committed to customer service and representing the JSX brand. As a successful candidate you will have a high level of attention with professional, courteous, accurate and prompt customer responses. You must also have the ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy and professionalism to resolve issues on the first call.
What makes a Successful Customer Support Representative?:
- Exceptional follow-through
- Entrepreneurial Spirit
About the Company:
JSX is more than just our name. Our focus is on providing simple and reliable air travel that reignites the wonder of flying, by bringing joy and inclusion back to hospitality and aviation; Otherwise known as a Joyful,Simple,Xperience. We love our jobs, and we take our journey seriously.
We are simply one team on one journey. Come mark your X.