Regional Account Manager

ABM Industries
Seattle, WA
30+ days ago
ABM Industries
ABM Industries

Job Description

Job Description:

This role is deeply involved in providing exceptional leadership for a designated number of strategic accounts with a distinct focus on organic growth and delivering operational excellence.

Essential Functions

  • Partnering, consulting and communicating with Key Customer Management.
  • Partnering, consulting and communication with Key internal stakeholders.
  • Identifying, planning and executing growth strategies and tactics.
  • Supporting change and transition activities, and monitors rollout schedules, targets and plans
  • Ensuring that all standardization programs have been set and are being utilized effectively
  • Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards
  • Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance
  • Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness
  • Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.
  • Following up and insuring problems and/or issues are resolved via work order management
  • Presenting information to the customer during key meetings and reviews.

Scope Factors

  • Account growth
  • Customer satisfaction
  • Customer retention
  • Goals set by customer
  • Goals set as part of incentive plan

Work Environment

  • Work environment will vary depending on customer type but mainly office

Job Requirements:
  • Minimum of 8 years of relevant professional experience
  • Bachelor’s degree preferred or equivalent level of professional experience
  • Minimum of 4 years of major account experience
  • Minimum of 2 years of experience in the services sector
  • Ability to communicate and present effectively to all levels including executive
  • Ability to present to groups
  • Strong knowledge and experience in account management within the facilities services industry
  • Successful track record in selling and/or growing large, complex accounts required
  • Build relationships with existing clients to maintain present sales and to facilitate add-on business and services.
  • Represent Company at local or regional conferences or at National meetings and trade organizations.
  • Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area.
  • Ability to communicate effectively
  • Ability to speak Spanish is welcomed


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