Customer Service & Logistics

Colonial Group, Inc.
Savannah, GA
30+ days ago

Job Description

The Colonial Family has moved forward together since 1921. Our success in diverse markets is attributable to our exceptional people, who work collectively to create opportunities for our customers and our companies. By consistently investing in the development of our people, we ensure our management, operations, and support teams work seamlessly to deliver the best service in their respective industries.

With the growth of all of the Colonial companies, we look for talented, motivated individuals who want to become part of a company with a culture driven by diversity, innovation, and ingenuity.
The Customer Service & Logistics Account Representative reports to the Truck Traffic Supervisor and will be the customer service representative and point of contact for truck activity to support customers leasing storage tanks/silos.

Colonial Terminals, Inc. (CTI) is an industry leader in the handling and storage of liquid and dry bulk products. Colonial Terminals began operations in 1934 with the construction of a 21-acre, deep-water terminal located on the Savannah River to serve the burgeoning import and export, petroleum storage market. Today, Colonial Terminals owns and operates the largest, independent, liquid and dry bulk storage facilities with breakbulk capability in the Southeastern United States.

  • Provide excellent customer service for customers leasing storage tanks/silos
  • Work directly with the storage customers to facilitate product movement orders via truck
    • Receive and process truck orders from customers
    • Create product movement orders for Operations
    • Process product movements in Terminal Management System
    • Dispatch drivers to proper racks within terminal(s)
  • Prepare customer’s monthly schedule of charges for invoicing
  • Administer customer’s storage agreement and ensure accurate and thorough revenue capture based on contract parameters
  • Represent the storage customer’s needs and best interests to internal Operations personnel, third party carriers and auditors
  • Other Terminal management duties as assigned
  • High School Diploma required
  • 3-5 years’ experience preferred
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Ability to multi-task in a dynamic office environment without sacrificing focus, attention to detail, and/or accuracy
  • Motivated self-starter with the ability to perform with minimal supervision
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Willingness to be flexible with daily routines, work overtime as needed, and monitor the Terminal’s 24-hour on-call phone
  • Possess a strong work ethic, a team player attitude, good organization skills, and a commitment to safety
  • Basic understanding of marine terminal operations, logistics, warehousing, shipping paperwork, etc. preferred
  • Follow established procedures, recognize errors, and anticipate problems before they occur
  • Have the fortitude to be “the face of the customer” and proactively act on customer issues by working with internal personnel and third parties to solve problems
  • Proficient in Microsoft Word, Excel, and Outlook and ability to use various Terminal Management Software applications
  • Intermediate computer and math skills required
    Physical Requirements:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
    While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 60 pounds. The work environment for this role may include exposure to all weather conditions. Travel will be minimum.
    Eligibility Requirements:
    Hiring is contingent upon eligibility to work in the U.S.

    Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.

    Other details

    • Pay Type Hourly
    • Min Hiring Rate $18.00
    • Max Hiring Rate $24.00
    • Required Education High School


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