Service Technician

Nexa3D Inc.
Ventura, CA
30+ days ago

Job Description

Description:


If you are looking to join the hottest tech company in the fast-growing 3D printing market, this is the role for you. As a Service Technician, you will be a key interface to NEXA3D’s customers and the face of NEXA3D’s brand. Our Customer Success team will have the ability to think strategically about our business and our customers’ success while working in collaboration across all departments and all teams to deliver exceptional customer satisfaction to our growing list of global customers. The Service Technician will have responsibility for the installation, maintenance, and repair of equipment and ongoing support under warranty, as well as customer education and training.


Your Main Tasks


  • Provide support to our customer base through customer service visits for installations, training, repairs, upgrades, and preventative maintenance.
  • Team with reseller technicians to provide remote technical support.
  • Maintain the internal fleet of printers, including the development of a maintenance recording system that can be scaled to production customers.
  • Resolve customer issues promptly through our issue tracking system
  • Train and certify distributors and customers to be successful. This includes building out our multi-media knowledge base and learning system, as well as on-site and web-conference live sessions. verbal, and hands-on presentations, demonstrations, and instruction.
. Requirements:


What You’ll Bring to the Table


  • Associates in STEM field or equivalent industry experience
  • Experience with 3D printers
  • 3+ years of experience as a field technician for electro-mechanical factory equipment
  • Experience with 3D CAD, CAE, and/or mesh software
  • Proficiency in diagnosis and repair of electromechanical equipment

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote