Central Station Supervisor

Tallahassee FL
30+ days ago

Job Description

We're looking for a Supervisor to join our Team!

Job Summary: The CSS should provide quality care and service to all clients, including 3rd party Dealerships. The incumbent should also be a team builder and a team player. The primary purpose of the position is to provide support and assistance to the Central Station Manager (CSM) in all areas of daily operation. Functions exempt from the CSS are budget preparation, pay rate changes for staff, approval of personal time off, and execution of any staff discipline action without manager’s approval. This position is expected to lead by example in providing the highest level of professionalism to customers and coworkers. This shall take place in the form of telephone, email and all other methods of communication.

Job Requirements: In order to be successful, the incumbent must possess above average client relation skills, a high sense of urgency, and professionalism. The incumbent should have an AA degree or two years management experience in a Call Center environment. A background in IT is preferred.

Job Responsibilities:

  • Management duties for Central Station during absence of the CSM
  • Shared management responsibility with CSM of web-based applications
  • Responsible for all client account information set-up and programming
  • Manage expense budget for department supplies, phone line cost, and training
  • Assist monitoring operator work hours to minimize overtime in the department
  • Responsible for the efficient operation of the Badging Station
  • Assist CSM in the interview process of new operators as needed
  • Contribute information, including skill assessment, to CSM for operator evaluations
  • Manage training needs of CS operators and CS support positions (training may be in-house or outsourced within budgetary parameters)
  • New operator training
  • Continued education requirements for existing operators
  • Weekly review of operator activity
  • Daily review of prior day incident reports
  • Assist with:
  • Agenda planning for operator meetings
  • Shift scheduling & assessment of shift needs
  • On-call duties
  • Absenteeism
  • All computer issues during absence of the CSM
  • Ensure that all CS equipment is properly functioning and receives required maintenance during absence of the CSM
  • Represent the Central Station in the weekly department meeting, and chair the weekly Franchise Communication phone meeting in the absence of CSM
  • Various projects and other miscellaneous duties as assigned

Reporting Relationships: This position reports directly to the CSM. Central Station Operators (CSOs) report to this position. Management reserves the right to make changes to this job description as deemed necessary.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Education:

  • Associate (Preferred)

Experience:

  • Supervising Experience: 1 year (Preferred)
  • Call Center: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Source

https://www.indeed.com/jobs

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