Integration Specialist

Match Inc
San Francisco, CA / Remote
30+ days ago

Job Description

Job Title : API Integration Consultant

Location : San Francisco, CA
Duration : 6+ Months

We are growing the API Integrations team and looking for an API Integration Consultant. Our ideal candidate is someone who is fluent in English, and can provide first level technical support, both internally, to the Airbnb team, and externally to our API partners. This is a cross-functional role; you'll work with Software Engineering, Product, Sales, Operations and Customer Support to deliver first class technical support for our partner community.
Our API documentation will be your source of truth, though you will also maintain a knowledge base of FAQs and areas where the documentation can be improved. Knowledge of JSON and XML is required; experience in REST APIs is preferred. We're hoping to find a self-motivated candidate who feels comfortable executing the work plan and engaging with internal and external stakeholders. If you are solutions based, and can explain technical issues in layman's terms, we'd like to meet you.

Serves as technical point of contact for internal teams
Work directly with partners to provide in depth technical analysis and clever solutions to API challenges
Owns support tickets with appropriate levels of follow up, and determines the appropriate escalation path
Document and share best practices, and be the API subject matter expert for internal and external stakeholders
Stay up to date with new features and product launches
Own and improve the API documentation, Guides and FAQs

Candidate needs to be able to be close to office if/ when offices open back up in 2022.

  • 2+ years' experience in a similar technical consultant role supporting enterprise clients

Technical writing experience (experience writing documentation, SOPs)
doesnt need to have held a technical writing position but just needs exposure

  • Proficiency in JSON and XML
  • Knowledge of SQL
  • Experience working with ticketing system, such as Salesforce, Zendesk and Jira
  • Great communication skills, both written and verbal

Be comfortable talking about technical concepts, and explaining how our API works
Empathize with users of all experience levels and see through their questions to quickly grasp the issues they're facing
Ability to embrace the adventure, embracing change amidst shifting prioritiesAbility to write conceptual guides, code references, and interactive tutorials for a developer audience is a plus

Contract length: 12 months

Job Types: Full-time, Contract

Salary: $30.00 - $40.00 per hour


  • Monday to Friday

Ability to commute/relocate:

  • San Francisco, CA 94103: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Work Remotely:

  • Temporarily due to COVID-19


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