Customer Care Associate

Montréal, QC / Remote
30+ days ago

Job Description

Company Core Values:

Honesty & Respect – Think Big, Think Positive – Reliability and Responsiveness – A Passion for Delivering a Great Experience


Customer Care Associate

Job Purpose:

The role is to cater to all requests from customers and their respective

Sales Representatives to deliver a great customer experience.

By 6 months

You have mastered the tools and processes at Cesium. As well as understood our NetSuite System to complete your tasks based on customer requests. Also, you are now working cohesively with your 3 sales representative that were assigned to you.

· Replying to daily email with a 2-hour time frame

· Feedback from your assigned rep and colleagues regarding your progress

By 12 months

You have excelled at on the 6-month expectations. You have cross trained on other accounts and have trained your team-mates on your own accounts. You have been able to assess the task at hand and have been able to think out of the box to bring more efficient processes to the table. You have proficiently understood the A/R of your accounts and have worked to keep your accounts under 30 days by working with A/P

· Replying to daily email with a 2-hour time frame

· Feedback from your assigned rep and colleagues regarding your progress

TOP 5 Responsibilities

1. Answering all requests from customers and your assigned sales representative

2. Answering questions on the webchat

3. Answering phone calls and able to adhere to customer’s requests

4. Understanding the A/R process of your accounts

5. Making sure month ends accruals are tabulated & accounted for before closure of the month

Skills, Traits & Competencies

1. Bilingual (French and English)

2. Can work under pressure and multi-task

3. Great email organizational skills and is detail oriented

4. Can adapt to different personality traits in the work environment

5. A team player and is willing to learn

Job Types: Full-time, Permanent

Salary: $38,000.00-$50,000.00 per year


  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Profit sharing
  • Store discount
  • Work from home


  • 8 hour shift


  • customer service: 2 years (preferred)


  • French (preferred)
  • English (preferred)

Work remotely:

  • Yes


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