Applications Engineer

North Syracuse, NY
30+ days ago

Job Description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Job Summary:

In the Applications Engineering group you will work as part of a team that provides technical support and systems design approaches to customers for the JADAK business of Novanta. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for JADAK products. The Applications Engineer must be able to articulate technology and product positioning to both business and technical users.

As an applications engineer you must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. You will work as the bridge between our customers, our sales executives, and our internal engineering team. This role is an opportunity for an engineering professional to provide a broader business impact while still utilizing a technical skill set.

The candidate will be expected to become familiar with JADAK offerings and capabilities, participate in team discussions, and clearly communicate requirements to the development team. The candidate will also help in prototyping new applications or products, determining system costs, and perform or direct tests and validations. The position requires active participation on a variety of projects, the ability to multitask between multiple projects, solid customer communication skills and the ability to work in a team environment.

Must be prepared for extensive travel; 30 – 50%. Travel area is mostly North America with the potential for some International travel. The successful candidate for this position will work in our eastern United State territory. The preferred location for this candidate is in one of our main office locations in the east (Bedford, MA, Syracuse, NY or Rochester, NY), although other eastern United States locations will be considered for highly qualified candidates.

Key Responsibilities:

  • Responsible for development and delivery of product demonstrations

  • Responsible for representing the product to customers at field events such as face-to-face meetings, conferences, seminars, etc.

  • Provide technical support to customers, both on-site and in the office

  • Help shape the technology direction of the company by recommending new product platforms

  • Create White Papers, Manuals and Technical documents as required

  • Able to respond to functional and technical elements of RFIs/RFPs

  • Partnering with sales to develop product cost and engineering effort estimates for customer proposals

  • Requirement gathering for each customer project

  • This includes providing the customer with system design ideas to solve their application

  • Identifying creative solutions to customers’ needs

  • Able to convey customer requirements to Product Management teams internally

  • Engaging with senior management to identify product and sales strategies to win new projects

Required Experience, Education, Skills and Competencies:

  • Bachelor’s degree in electrical, computer of software engineering required

  • 2-5 years relevant technical and customer experience

  • Familiarity with Engineering and Operations preferred:

    • Familiarity with BOM structures

    • ECO Procedures

    • Other engineering standards

  • Candidates must demonstrate:

    • Creative solutions mindset

    • A willingness to learn

    • Excellent initiative and motivation

    • Good communication skills

    • Good customer skills

    • Strong persuasion skills including strategic selling knowledge

    • Strong customer service mentality

  • Familiarity with Medical OEM development cycles a plus

Physical Requirements:

  • Mobility to work in a standard office setting and to use standard office equipment, including a computer.

  • Ability to use vison to read computer screen and read printed materials.


  • Applications Engineer experience often has other titles including Sales Engineer, Field Consultant, Pre-sales Support, and Area Support Engineer.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.


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