Director of Sales

avid hotel Melbourne - Viera, an IHG Hotel
Melbourne, FL
30+ days ago

Job Description

Calling All Sales Rockstars! The Brand New avid Melbourne-Viera (an IHG Hotel) is looking for you!

BIG PICTURE:

The Director of Sales will be responsible for effectively soliciting, negotiating and confirming group and individual corporate/leisure bookings in order to meet budgeted revenue goals. The Director of Sales will promote and sell to varied market segments through direct telephone and in-person sales calls and through participation in trade-shows and networking events. This position requires a 'hunter' mentality, with strong capability to expand and grow existing accounts while driving new business to the property.

CORE ACCOUNTABILITY:

Establish and leverage a client base of organizations, individuals, social groups and corporate businesses through direct outside and inside sales, in order to secure short and long-term bookings for the hotel

Create and execute a sales plan specific to relevant market assignments

Collaborate with General Manager and Regional Director of Sales regarding key sales activities

Work with hotel team to develop new and existing accounts by leveraging the attributes of the hotel and the surrounding area against each group's, company's or individual's specific needs and buying tendencies

Develop packaging strategies and negotiate contracts to achieve maximum profitability while satisfying customer desires

Organize activities to promote awareness of the property through formal presentations and personal sales calls to local, corporate, association and leisure markets

Promote local awareness of the property through effective relations with CVB, Chamber of Commerce and tourism authorities

Work with team to coordinate site visits as necessary, and develop organized and professional plans for correspondence and follow up

Partner with assigned Regional Revenue Manager in proactively managing yield processes to maximize ADR, RevPar and market share

Ensure client profiles are distributed and that on-going communication is maintained regarding client specifications with hotel department heads to ensure all service-related needs are fulfilled. Liaise with group leaders and serve as on-site contact for group needs

Monitor sales goals on a daily basis and ensure hotel employees are actively working your targeted prospect list

Develop and leverage an extended network of external advocates to assist in introductions and local contacts

Participate in community events to establish presence, visibility and exposure for the hotel

Engage each client as a unique individual with unique needs; Anticipate, listen attentively to and document their goals, desires and requests. Ensure all client interactions are conducted with the highest level of integrity and professionalism, while keeping within company and brand standards

Serve as a problem solver in instances of client dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner. Follow all company, safety and security policies and procedures. Support and lend expertise to operational functions across the property as needed. Perform other tasks, duties and responsibilities as directed by General Manager, Regional Sales Director.

REQUIRED ATTRIBUTES:

A minimum of 2-5 years' previous hotel Director of Sales experience in a limited service property with an emphasis on group and corporate markets and a proven track record of consistent success

Knowledge of the local airport and corporate markets and key feeder markets is strongly preferred

Solid understanding of the sales process and a passion for business development through direct sales, with a proven track record for sales success

Polished appearance and demeanor, with exceptional verbal and written communication skills

Confidence in representing the hotel within various business settings, and ability to connect quickly and effortlessly with potential clients

Energy and capability for continued self-motivation, with intrinsic competitive drive to achieve. Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks and assignments

Computer literacy with ability to easily navigate database, browser, email, document and spreadsheet applications, as well as sales contact management/booking software and related programs.

Exceptional customer service orientation, with keen ability to focus and deliver on guest needs

Reliable and responsible character, with exceptional follow up and attention to detail

Proactive approach with exceptional problem solving abilities to ensure the highest levels of productivity and guest satisfaction

Ability to work effectively as an independent contributor, and as a part of a collaborative team

Ability to multi-task and effectively manage numerous priorities within a fast-paced environment

Flexibility and availability to work extended or irregular hours to include nights, weekends and holidays

Ability to travel on behalf of the Company

Source

https://www.indeed.com/jobs

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