Medical Biller Representative - Braselton, GA

Dentsply Sirona
Braselton, GA
30+ days ago
Dentsply Sirona
Dentsply Sirona
dentsplysirona.com

Job Description

Wellspect Healthcare, with headquarters in Mölndal, Sweden, is a leading global provider of innovative medical devices with a focus on helping people suffering from urinary retention or chronic constipation. Every day, more than 1 100 employees are dedicated to make a difference for those who need our products and services. Many of the people we serve have a spinal cord injury, enlarged prostate, spina bifida or multiple sclerosis. We are one of the world’s leading manufacturers of intermittent urinary catheters, with LoFric® as our most known brand. As a help to those with chronic or severe constipation we have developed what likely is the world’s most advanced irrigation system, the Navina Systems™, combining a high degree of user convenience, clinical effectiveness and connectivity into one really smart system. Wellspect HealthCare has a presence in more than 30 countries,and is a part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental products and technologies with global headquarters in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.


Under general supervision, the Customer Service Representative I is responsible for processing orders via phone or by way of written requests (e.g. mail, email, fax, or EDI), as well as handling and resolving customer complaints, and servicing requests or inquiries in a professional and expedient manner. Incumbent performs related work and other duties as required.
Responsibilities:
  • Receives, researches and answers customer inquiries and requests regarding accounts, products, repairs, pricing, promotions, terms and services offered.
  • Evaluates information to determine if feedback constitutes a complaint.
  • Relates relevant insurance coverage information to end user.
  • Completes triangle of communication between end user, referral source and sales representative.
  • Guides complaint resolution to ensure that proper and satisfactory closing is obtained.
  • May be responsible for reviewing, documenting, logging, maintaining and/or initiating the investigation for potentially serious complaints.
  • Processes literature and lead requests as received from customers or field force representatives.
  • Contacts new end users with relevant information about their prescription and order fulfillment.
  • Researches customer inquiries and assures satisfactory completion.
  • Tracks customer orders as requested.
  • Acknowledges customer purchase orders.
  • Interfaces in a professional manner with internal and external customers via phone, fax, email, mail, and in person.
Requirements:
  • High School Diploma required, Associates or bachelor’s degree preferred. Or a combination of education and experience.
  • 1+ years of customer service experience analyzing and solving customer problems.
  • Proficiency in Microsoft products
  • High level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills.
  • Exceptional organizational and time-management focus.
  • DME (Durable Medical Equipment) customer service or billing experience a plus

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at [email protected]

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