Rental Sales Team Lead - Dollywood Theme Park - Full Time Se...

Dollywood
Pigeon Forge, TN
30+ days ago

Job Description

Providing leadership to the Strollers and Wheelchair Rental Team while providing guest service to our guests.


  • Supervise the operations of rental revenue sales to include all front gate sales, online sales, and daily lockers.
  • Complete host schedules, payroll, training outlines, online sales reports, PEs, any other assigned projects in a timely manner.
  • Screening, interviewing, and hiring process.
  • Ensure hosts are properly trained and required paperwork is filed in a timely manner.
  • Assist Sr. Lead/Admissions Manager with monitoring labor budgets, control of costs, and developing plans for a more effective guest service.
  • Maintain confidentiality as required.
  • Make quick and accurate operational decisions.
  • Inspect all rental equipment to ensure it is functioning properly; ECVs, Wheelchairs, Strollers, and Lockers.
  • Ensure area/hosts have required equipment and supplies.
  • Coaching of hosts and discussing disciplinary action recommendations to my Sr. Lead/Admissions Manager.
  • Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
  • Monitor line speed and immediately respond to volume to insure excellent guest service.
  • Listen to problems and grievances of hosts and correct if applicable.
  • Assist in implementation of Dollywood’s host recognition programs by motivating and rewarding host performances.
  • Attend all required training and meetings.
  • Comply with Park safety and security guidelines, as well as policies and procedures to ensure host/guests safety at all times. Report all unsafe acts to proper management.
  • React calmly and quickly in stressful/emergency situations.
  • Equally represent all hosts to the Sr. Lead/Admissions Manager, creating a climate that results in a feeling of freedom to use the Open Door. (Ensure hosts understanding of policy.)
  • Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and concern for both the guests and hosts.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

  • Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
  • Must be self-motivated and disciplined.
  • Must be able to prioritize and complete work assignments on a timely basis.
  • Must maintain strict confidentiality and judgment regarding privileged information.
  • Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
  • Must be willing to constantly improve.
  • Smile, maintain eye contact and must be aggressively friendly.
  • Must have professional appearance with good personal hygiene.
  • Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
  • Must promote and support a “team” work environment by cooperating and helping co-workers.
  • Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the guest and hosts.
  • Must adapt to change easily.
  • Must tolerate and be able to remain calm in a fast-paced, hectic environment.
  • Must show appreciation to others.
  • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
  • Alert and attentive.
  • Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
  • Able to hear, see and speak.
  • Ability to hear warning communications and sounds.
  • Able to speak, read and write English.
  • Ability to speak clearly in order to operate a two-way radio.
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
  • Able to have manual dexterity necessary to complete all job duties.
  • Able to sit, stand and/or walk for long/short periods of time.
  • Able to sit in a small, confined area.
  • Ability to push and/or pull.
  • Ability to bend at the waist and knees for long periods of time.
  • Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
  • Able to maintain a good personal hygiene and report in a clean costume.
  • Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
  • Able to comprehend instructions and retain information.
  • Ability to climb steps and tolerate heights and high noise levels.
  • Ability to move about and react quickly in emergency situations.
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
  • Able to tolerate stress due to job responsibilities and serious consequences of making an error.
  • Ability to operate a fire extinguisher and train hosts on its proper use if necessary.
  • Ability to properly wear personal protective equipment if/when required.
  • Ability to tolerate detergents and chemicals.
  • Able to be flexible to handle frequent changes in priorities.
  • Able to prioritize tasks and complete assignments on time.
  • Able to report to work without being under the influence of or smelling of alcohol.
  • Able to be subjected to periodic random drug screening as outlined by policy.
  • Able to lift 50 lbs.
  • Must be willing to perform other work functions as assigned.
  • Able to work outdoors.
Required Experience

  • Must be at least 16 years of age.
  • Must know all Safety Critical Standards.
  • High School diploma or equivalent required.
  • Valid driver’s license and proof of auto liability insurance for use of company vehicles.
  • Must be able to operate computer equipment, scanners, phone equipment, copier, facsimile, and calculator.
  • Ability to understand and apply basic math skills for use in budgets, schedules, and time sheets.
  • Ability to take initiative, self-supervising.
  • Ability to read/write, comprehend instruction and communicate in English.
  • Ability to analyze and remember information.
  • Excellent verbal communicator – consistent and detailed.
  • Above average attention to detail and accuracy of information.
  • Pass a pre-employment drug screening and background check.
  • Ability to train others in a positive yet constructive manner.
Job Location
Pigeon Forge, Tennessee, United States
Position Type
Full-Time/Regular

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Sysco

US0006 Sysco North Texas (Division of USA I). Personal protective equipment and masks provided. Sanitizing, disinfecting, and cleaning procedures in place.

10 hours ago
Lewisville, TX