Job Description
West Coast Reduction Ltd. - Nothing Left Behind*. At West Coast Reduction, nothing is important to us. Because when there’s nothing left – that is when we’ve done our job. We collect food waste and by-products from food producers like farms, restaurants, bakeries and supermarkets, transforming them into ingredients used in animal feed, renewable energy and thousands of other products we use every day. Our efforts contribute to a sustainable local food supply and help us all live in cleaner and healthier communities. Visit www.wcrl.com to learn more.Under Redux Services, a program of West Coast Reduction Ltd., we provide sustainable recycling options for restaurants, grocery stores, food manufacturing, processing plants, and farmers to dispose of their used cooking oil, grease, and organics. Our Redux Program services include used cooking oil recycling, trap grease services and bone and fat recycling. Take a look at our About Us videos for more information: https://vimeo.com/396483522 .
This position is based at either our Vancouver or Saskatoon location. The Redux Services Account Coordinator is responsible for supporting all account activities of the Redux team in accordance to the Company’s objectives and goals. Redux services include used cooking oil recycling, trap grease services, pre-consumer food waste repurposing, and bone and fat recycling.
This is a full-time, permanent position reporting to the Regional Redux Program Manager.
Annual base salary: $53,000
ACCOUNTABILITIES:
- Support day to day account coordination activities of key customer accounts including;
- Handle all inquiries
- Coordinate with any 3rd party service providers
- Manage all customer reports, record keeping and updates
- Handle all work tasks supporting emergency services
- Support Redux Service Consultants (“RSCs”) by assisting with sales calls, site visit tracking, preparation of sales materials, and information consolidation
- Support RSCs in proposal writing for additional business opportunities with new and existing customers
- Support RSCs in any resolution of Redux product and service problems and management of logging and recording of all incidents for review
- Coordinate follow up and generate reports for by-passed stops and service-related issues
- Support and maintain Redux customer account data including, but not limited to:
- Account details and notes
- Contact details
- Service Reports
- Responsible for researching and compiling information on new target customers to build Redux Program growth
- Support RSC in coordination of all business development activities
- Execute all 3rd party service provider scheduling and coordination
- Provide day-to-day account service support and coordination of any special projects
- Ensure all customer records added are properly entered into the WCRL internal system
- Be accessible outside of regular business hours to assist with customer requests
- Support and participate in any training that may be required
- Adhere to the company Code of Conduct and all West Coast Reduction Ltd. policies
- Foster a positive team and company culture by ensuring treatment of others is respectful and aligned with company values
- Perform other duties as assigned by Manager or Supervisor
- Two years of relevant customer service or equivalent education and experience
- Self-motivated and detailed-oriented with a high degree of accountability towards projects and work assigned
- Strong written and verbal communication skills and exceptional interpersonal, listening and interpretative skills
- Exceptional interpersonal, listening and problem-solving abilities
- Outstanding organizational and time management skills with the ability to manage multiple tasks, prioritize work and exercise initiative to ensure high quality service in a high paced environment
- Advanced skills in Microsoft Office Programs including Word, Excel, Outlook and PowerPoint
- Prior experience working with ERP and CRM Systems a strong asset
- Ability to work hours required as per business needs and be available an on-call basis
- Build stable career with a reputable, family-owned company of more than 450 employees
- Continuous training and development available
- Full compensation package provided including extended health benefits
- Competitive salary offered with RRSP matching for employee contributions
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