Customer Service Representative - Durable Medical Equipment

Carlsbad, CA
30+ days ago

Job Description

ACCESS MEDICAL is a provider of complex mobility products - specializing in custom

wheelchairs - a vital asset to the disabled community across California. Our products and

services are designed to meet the specific and unique medical and functional needs of an

individual with a primary diagnoses resulting from a congenital disorder, progressive or

degenerative neuromuscular disease, or from an injury or trauma. We provide these custom

wheelchairs based on diagnosis and work with many different insurance providers.

ACCESS MEDICAL is looking for a Customer Service Representative to join the Carlsbad, CA

corporate office. As a Customer Service Representative, you will be responsible for supporting the

sales team's efforts for our Carlsbad/ San Diego area. Most of the responsibilities will include

managing individual client cases and gathering documentation from clients and physician offices,

while ensuring compliance with all regulatory bodies. This position requires strong communication

skills,excellent time management, someone who is task driven to ensure all documentation is

completed within given time-frames. Strong computer knowledge is a requirement.This is a great

opportunity for the right person who wants to grow within a successful company that offers a

rewarding experience. If you are the type of person who is always raising the bar and trying to

better yourself and others, this job is a great fit! Be a part of our journey as we provide our clients

with the gift of mobility.

RESPONSIBILITIES: - Office Support: Gathering data (paperwork) from clients, physicians,

physical therapists, gathering documentation, answering general questions about our

products/capabilities, scheduling appointments, greet and gather info from prospective client,

record data into system.

-The chosen candidate is also looked at as inside sales support. Ensuring that the member of the

sales team that is assigned to him or her hits their monthly goal through effective time

management and appropriate completion of documentation according to company and insurance



Excellent communication, time management, and interpersonal skills- Strong Organization skills

of all patient/client files- Strong sense of urgency and attention to detail- Experience using

Microsoft Outlook is a plus, but not required- Bilingual is a plus

Employee Benefits: - Paid vacation and sick leave- Medical insurance- Comprehensive ongoing

industry training

For more information about Access Medical, please go to:

If you are interested please respond to add with a cover letter and resume in PDF format.

Job Type: Full-time


  • Health insurance
  • Paid time off


  • 8 hour shift
  • Monday to Friday

Work Location:

  • Multiple locations


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