Customer Support Representative

Oakland, CA
30+ days ago

Job Description


Job Description

DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Support Representative to join our growing team of dedicated cannabis enthusiasts!

The ideal candidate is a self-starter willing to work independently and in a team setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.


*Customer service is what separates the best from the rest.

*Upward mobility opportunity for exemplary employees.


-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.

-Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms

-Cultivates customer relationships and manage account needs on an individual basis

-Maintains accurate records of all new and existing clients.

-Assists the company in helping develop and execute long-term goals.

-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients


-Must type at least 45WPM

-Minimum two years experience in sales and or customer service.

-Strong understanding of customer service needs.

-Great organization skills, in office and digitally.

-Ability to set and execute goals promptly.

-Understanding of sales and performance metrics.

-Strong work ethic and ability to work unsupervised.

-Excellent verbal and written communication skills with clients and coworkers.

-Problem-solving & negotiation skills.

-Positive attitude with the desire to be part of an exciting expanding company.

Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMD Team, to the email on this posting.

Job Types: Full-time, Part-time

Salary: $16.00 /hour

Job Types: Full-time, Part-time

Medical, Dental and Vision Benefits Package

Employee Discount on products


As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

Category: Personal Identifiers

Examples: Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number.

Category: Pre-Hire Information

Examples: Job application, resume, background check results, job interview notes, and candidate evaluation records

Business Purpose: Same as above

Category: Employment History

Examples: Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Business Purpose: Same as above

Job Type: Full-time

Pay: $16.00 - $18.00 per hour


  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance


  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability


  • High school or equivalent (Preferred)


  • Dispatching: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No


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