Customer Service Specialist

Concentra
Addison, TX
30+ days ago
Concentra
Concentra
concentra.com

Job Description

Overview:
The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.
Responsibilities:
  • Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
  • Input data into closed loop propitiatory database system
  • Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
  • Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
  • Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
  • Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements
  • Build internal relationships with Operations, Sales and Billing departments
  • Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
  • This job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice. Qualifications:
EDUCATION/CREDENTIALS
  • High school diploma or GED equivalent
  • Some college courses in Business Administration or in a related field from an accredited college/university, preferred

JOB-RELATED EXPERIENCE
  • Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

JOB-RELATED SKILLS/COMPETENCIES
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Comfortable with using technology and able to learn new systems/applications
  • Skilled at multitasking in multiple systems/applications simultaneously
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Effective ability to work in a team environment, as well as independently when required
  • Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
  • Comfortable in a high-demand environment
  • Ability to retain and apply new information quickly
Additional Data:
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program
  • Center Achievement Bonuses

Concentra is an Equal Opportunity Employer, including disability/veterans

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

20 hours ago
Tamil Nadu Chennai