Customer Success Representative- Western Region

Kannegiesser ETECH
30+ days ago

Job Description

Customer Success Representative- Western Region
Our Company
Kannegiesser ETECH has a true passion for making our customer’s operations better and providing innovative solutions to the challenges of modern commercial laundry automation.

We are a global leader in the design and manufacture of integrated commercial laundry solutions. We offer the complete integrated solution including soil sort, monorail systems, washing, extracting, drying, flatwork feeding, finishing and folding, full dry folding, garment systems and sortation systems, and data information and productivity monitoring software systems.
This position is an exciting opportunity for the right individual in a fun yet professional team driven work environment.

Job brief

We are looking for professional candidates to provide high level service and support for our customers in specified regions across North America.
Primary Responsibilities * Provide a high level of communication and support for customers in your region.

  • Focus on building strong and lasting relationships with customers in your region.
  • Communication liaison and point person between customers and key contacts within our company.
  • Frequent onsite customer visits, site analysis, and follow up to ensure constant contact, open communication, and issue management.
  • Prepare customer and internal service reports.
  • Review customer’s spare parts inventory to ensure they have the stock they need to be successful.
  • Assist regional sales team with informing them of service-related issues/opportunities and seeking out new business and other sales/service related tasks.
  • Proactively inform customers in your region of new product and service opportunities
  • Sell service products in your territory (Pro Support, Service Contracts, Service Visits, FMX, etc).
  • Conduct customer onboarding meetings to ensure new customers have everything from service they need to be successful and to meet the parts and service teams.
  • Conduct quarterly service reviews with customers that are signed up for Pro Support to ensure we are providing maximum level of service.
  • Inform customers in your region of upcoming webinars and training opportunities.
  • Maintain and send out weekly service updates to inform sales and management of current events in Parts and Service.

Knowledge, Skills and Abilities Required * Strong communication, written, and interpersonal skills.

  • 3+ years in customer service or management experience preferred.
  • College degree or higher education preferred.
  • Organizing and coordinating skills.
  • Ability to travel within your region ~50-75% of your time.
  • Ability to successfully multitask.
  • A team player with a positive winning attitude.

Compensation DOQ with a great benefits package including PTO, medical insurance, dental insurance, life insurance, 401k Plan with an employer match and more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Veteran Friendly Visit us at www.kannegiesser-etech.comto learn more about our Company!

Job Type: Full-time

Pay: From $27.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Application Question(s):

  • Willing to travel within your region 50% to 75% of your time?


  • High school or equivalent (Preferred)

Work Location:

  • Multiple locations

Work Location: Multiple Locations


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