- Open to the public
U.S. Citizen Eligible Family Members
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (three weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Basic Function: The assigned captures biometric identifiers during the intake stage of the non-immigrant visa (NIV) process. Processes applications for the full range of NIV categories by applying visa-class specific and nationality specific regulations defined in the Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and the Consular Team Canada - Standard Operating Procedure (CTC-SOP). Responsible for receiving, screening, updating and correcting applications for adjudication by a Consular Officer. Responsible for tracking and processing cases after officer adjudication depending on the status of adjudication. Accepts and maintains accountability of controlled visa foils to process and print authorized cases. Applies sound judgment and knowledge to communicate necessary information about applicants including fraud indicators to supervisor and officers. Keeps current on, and applies changes of visa law and SOPs to daily workflow. Provides customer service in person and through correspondence in a timely and professional manner. Maintains integrity of Personally Identifiable Information (PII) and consular processes. Serves as Consulate notarizing official preparing, administering and sealing documents. Performs other duties as assigned.
Qualifications and Evaluations
EXPERIENCE: Two years of consular or similar experience with customer service, administrative, government or paraprofessional work that requires the application of regulatory material in decision making.
JOB KNOWLEDGE: Clear understanding of U.S. immigration regulations and policies, consular processing (including notary) procedures, and Post workflow. Familiarity with relevant Canadian criminal and civil law.
Completion of Secondary School is required.
LANGUAGE: Fluent in Reading/Writing/Speaking in English is required.
SKILLS AND ABILITIES: Ability to carry out detailed, repetitive work with accuracy, tact and sound judgment in a fast paced environment, maintaining a time sensitive schedule. Ability to draft clearly and communicate information accurately. Familiarity working with Microsoft Office Suite programs such as Outlook, Word and Excel. Ability to use standard office equipment such as a computer, photocopier, scanner and printer. Ability to perform courteously and efficiently, both independently and as a team member, with public, superiors, colleagues, contract employees and security personnel, in a high pressured, multicultural environment.Security Clearance: Must possess or be able to obtain a Secret clearance level.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Canada may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
How to Apply
All candidates must be able to obtain and hold a secret clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Candidates who do not provide proof of eligibility to work in Canada will not be considered.
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
Copy of Orders/Assignment Notification (or equivalent)
Residency and/or Work Permit
Proof of High School education/Secondary School Diploma
Hiring Manager requests a copy of resume - please upload to documents section under :other document)
DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
SF-50 (if applicable)
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission in Canada.