Senior Solutions Consultant

Salesforce
Raleigh, NC
30+ days ago
Salesforce
Salesforce
salesforce.com

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

What you'll be doing…

A key aspect of Consulting at Tableau is nurturing customers to develop a culture of self-service analytics utilizing visualization best practices. The Senior Solution Consultant is responsible for guiding the engagement to enable those objectives and providing feedback to the Sales teams about future opportunities. This is a great opportunity to join the Professional Services Delivery Team, and strengthen your customer engagement and solutions delivery skills.

The Professional Services Delivery team is the post-sales implementer of Tableau solutions, and therefore highly customer-facing. In this role, you will spend approximately 80% of your time travelling to meet on-site with customers, driving enablement and adoption.

The Senior Solution Consultan t owns the frontend design and implementation for allocated accounts, and manages the engagement to provide technical & analytical expertise, consulting on Visual Analytics and guiding on Business Intelligence best practices.

Some of the things you'll be doing include…

  • Developing expertise in the features, benefits and application of Tableau’s products – Deep understanding of our Desktop/frontend product(s) and it’s integration into client solutions, and an intermediate level understanding of our Server product(s)

  • Providing billable Professional Services to Tableau Customers

  • Travelling to customer locations to provide delivery of Services

  • Participating in Discovery exercises at customer sites, contributing detailed analytics and visualization input to implementation plans

  • Lead and deliver analytics-focused professional services engagements for Tableau customers focused on Tableau’s Blueprint methodology.

  • Help customers define business needs, guide prioritized data creation efforts and data strategy to address critical business questions

  • Lead our customers in programs to focused on improved data literacy and expanded use of advanced analytics capabilities to share key insights through actionable dashboards and make faster, more impactful business decisions

  • Conducting data reviews, product demonstrations and ad-hoc onsite customer workshops

  • Communicating via phone, email, face-to-face and web meetings with customers assisting and guiding them through the proposal and implementation process

  • Creating Post-Engagement Summaries and documenting final solutions for customers

  • Assisting Professional Services Management and Sales with specific scoping or technical / guidance in pre-sales discussions

Who you are…

  • Data Rock Star . Knowledgeable in databases, warehouses and BI/Visualization Solutions – i.e. Tableau, Qlik, Power BI, Cognos, Business Objects. Tableau Desktop and Tableau Server Experience recommended.

  • Visualization Specialist. You have a love of creative visualizations that help customers see and understand their data.

  • Customer-Centric . Experience owning customer engagements and providing best practice advice. Strong organizational skills with the ability to manage expectations and customer demands

  • Problem Solver. You love tackling the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.

  • Conviction and Commitment. You have an unshakable belief that Tableau's products will improve the world - one person at a time. Once you get it, you go all the way.

  • Go-Getter . Willing to go the extra mile with a strong work ethic; self-directed and resourceful.

  • Strong Communicator . Ability to translate knowledge across diverse industries and situations and present proposals and solutions to business users of all levels. Excellent written and oral communication skills.

  • Energetic and Creative . Energy and enthusiasm are your hallmarks. You think out-of-the-box and wow people with your interesting angles and quality work.

  • Highly Technical . You have strong technical skills across various technologies. Understanding of data querying and ability to read SQL statements; programming languages desired – Python & R preferred but not required.

  • Mathematically-Minded . Strong mathematical/analytical skills. Experience in statistical Solutions desired.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

For Colorado-based roles: Minimum annual salary of $83,700.00. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

#LI-SA!

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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