Customer Success Manager, CO/NE/UT/AZ/NM

Denver, CO
30+ days ago

Job Description

Customer Success Manager, CO/NE/UT/AZ/NM

Denver, CO, USA Phoenix, AZ, USA Scottsdale, AZ, USA Req #347

Monday, July 19, 2021

Customer Success Manager

Job Summary
Responsible for managing and providing marketing support for established customer base in a defined region.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
  • Regularly conduct on site account visits and develop strong relationships with customers to maintain a consistent level of communication.
  • Educate and support the customer with marketing strategies including but not limited to digital program development, internal office branding, patient segmentation, and external marketing strategies.
  • Drive and obtain PAC key orders.
  • Develop strong relationships with customers to gather information and feedback on field-based tactics to share with direct manager and senior management. Information will be shared with the team among call reports and other tools to streamline team communication (e.g.,
  • Manage account escalations.
  • Reporting activities expected in and discussed regularly with sales and marketing teams.
  • Train and onboard new CSM hires in your region, including onboarding and orientation to expectations, procedures, and strategies, as well as weekly check-ins for the new hire’s first month.
  • Interview candidates and assist with team recruitment.
  • Own biweekly CSM calls to provide cross-functional updates and training.
  • Collaborate directly with sales, clinical, AMPS (internal marketing), and service to keep them apprised of any status updates or pertinent information relating to their accounts.
  • Work cross-functionally to develop necessary strategies for field/sales/marketing initiatives.
  • Represent the Company at customer events (e.g., open houses, lunch and learns, etc.)
  • Uncover opportunities for other Company product sales while meeting with accounts and communicate accordingly to sales.
  • Collect Before and After photos and advanced treatment feedback from customers.
  • Embody and deliver the “Exceptional Everyday”.
  • BS/BA Degree in marketing or related field
  • 3-5 years of experience in field-based marketing; combination of sales and marketing experience is preferred.
  • Experience in health care or aesthetics is a plus.
  • Proficient in tracking and analyzing data.
  • Experience working directly with customers.
  • Solid understanding of marketing including traditional, digital, and in-office marketing.
  • Must have extensive Microsoft Office skills specifically Word, Excel, and PowerPoint
  • Data base/CRM experience i.e., is an added plus.
  • Excellent written and verbal communication and presentation skills.
  • Efficient time management skills to ensure highest level of customer service.
  • Passionate; self-initiated to drive performance and consistently deliver results and commitments on a timely basis.
  • Consultative and supportive approach to assist with customer needs.
  • Demonstrates good independent judgment and discretion.
  • Must be comfortable with making decisions and flexible to changing needs.
  • Must be able to demonstrate proven creative talent and originality.
  • Highly organized with attention to detail and a sense of urgency.
  • Ability to multi-task and perform effectively under pressure.
  • Flexible and adaptable to change.
  • Ability to learn and assimilate information quickly.
  • Enthusiasm, strong work ethic and a positive attitude.
  • Demonstrates the ability to be self-directed while passionate for working collaboratively.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Sit; use hands to finger, handle or feel objects, tools, or controls.
    • Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
    • Lifting/pushing/pulling and carrying products weighing up to 45 pounds
    • Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
    • Potential Exposure to hazardous chemicals or other materials.
    • Safety Shoes compliant with site specific policies/procedures must be worn in designated areas
    • Potential Exposure to blood.
    • Other (please specify): Valid Driver’s License; Up to 70%-80% travel
Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran

Other details

  • Job Family


  • Job Function

    General Sales

  • Pay Type


  • Travel Required


  • Travel %



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