Wholesale Sales Consultant

Rogers Communications
Brampton ON
30+ days ago
Rogers Communications
Rogers Communications
rogers.com

Job Description

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently. The Wholesale Sales Consultant role is based out Toronto and will report to the Sr Manager, Operations - Rogers Wholesale Solutions. The Wholesale Sales Consultant is an exciting position that is an integral part of the account team supporting our Rogers Wholesales customers. As part of this elite team, you will work together to ensure a best-in-class customer experience. You will bring a Customer First mindset, putting the customer at the centre of everything you do. You will work hand in hand with the Business Development Manager, Solution Architect, and Delivery teams to provide a positive and proactive approach to customer requests. This includes coordinating & collaborating with internal teams, assisting in pre and post-sales activity, account management, developing new sale and retention strategies, & ensuring an overall industry leading customer treatment. What you'l be doing:Key part of the account team, working closely with BDM/SA to plan and implement new, upsell, move and disconnect customer requestsPrimary point of contact for Customers to ensure timely & effective resolutionsSupport & resolve all billing & Customer service inquiries via phone, email and or ticketInteraction with internal support teams to ensure all clients are served with the highest possible standardSupport day to day requests & action items such as: toll free, credit adjustment, cancellations, etc.Provide accurate, detailed information regarding products, billing procedures, and payment optionsMonitor all team related email tracking and respond with urgency within set service level guidelinesProactively resolve all Customer service inquiries with the utmost quality and serviceResponsible to maintain account inventoriesDemonstrate strong interpersonal & emotional intelligence skillsListen for sales queues and refer leads to appropriate Sales account primeCollaborate & coordinate with internal stakeholders such as: Customer Implementation Specialists, Account Executives, Service Managers, Technical Support, Product Team, Deal Desk, etc… to ensure the highest level of client satisfaction & timely ticket resolutionSupport Rogers Wireline in achieving its business objectivesEnsure all details are captured & recorded in ticketing system (Salesforce, Salesforce Lightning, As400, Insis, iTolls, Admin3, etc.)Proactively maintain Customer communication with continuous updatesIdentify, record & escalate trends in Customer impacting issuesManage/work on special projects as assigned What you'll bring:1-3 years of Technical Support, Help Desk, Customer Service experience and/or equivalentMinimum Secondary School diplomaComputer skills – Working knowledge of MS Word, Excel and OutlookStrong technical skills and understanding of wireline products and servicesExtremely professional with excellent interpersonal, relationship, and communications skillsStrong problem solving and decision-making skillsExperience with project managementExcellent team player with the ability to grow relationships with both internal and external CustomersActively participate in meetings, conduct and lead discussions and Customer facing presentationsAdvanced verbal, written & presentation skillsKnowledge of Wireline & Data Centre products & services are an assetDemonstrate competency in strategic account planning, problem solving, decision making, and business developmentPossess excellent people skills, business acumen and exemplary work ethicExhibit outstanding organizational, teamwork and collaboration skills.Bilingual preferred (French & English)Display a positive attitude, integrity, great character, a sense of humour, and can bring positive energy and outlook to a corporate culture Core Competencies:Customer ServicePositive attitude and positive energyEmotional IntelligenceAchievement OrientedAccountabilityPlanning and monitoringTime managementAdaptability in a very dynamic environment   As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.Please clickhereto review conditions that may qualify for medical exemption to the COVID-19 vaccine.  Schedule: Full timeShift: DayLength of Contract: Not Applicable (Regular Position)Work Location: 8200 Dixie Road (101), Brampton, ONTravel Requirements: Up to 10%Posting Category/Function: Sales & Account ManagementRequisition ID: 242141 Together, we'll make more possible, and these six shared values guide and define our work:Our people are at the heart of our successOur customers come first. They inspire everything we doWe do what’s right, each and every dayWe believe in the power of new ideasWe work as one team, with one visionWe give back to our communities and protect our environment What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit theRogers FAQ. Posting Notes:  Corporate

Source

https://jobs.rogers.com/job/Brampton-Wholesale-Sales-Consultant-ON/774250600/

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

5 hours ago
Tamil Nadu Chennai