Job Description

We're seeking a dynamic, goal-driven individual to join our Customer Success team, specializing in providing in-building wireless coverage solutions to our enterprise clients (B to B).

Candidates must have experience in Fire Alarm, Cellular Enhancement, Emergency Responder Radio Coverage (ERRC) or Distributed Antenna Systems (DAS). Experience with recurring building maintenance service agreements is especially helpful.

The ideal candidate must be highly motivated, team-oriented and possess qualities of positivity, honesty and extreme attention to detail. They should excel in organizational skills, be effective communicators and adept at following processes to support a highly efficient team.

As an Customer Success Manager, you'll be the primary point of contact for our customer base, managing relationships and coordinating with our Field Services Team. This includes overseeing project-specific budgets, timelines, scheduling, goals and resource requirements.

Responsibilities

1. Work closely with customers to understand their needs, providing proposals, project scheduling and coordinating internal resources.

2. Grow revenue and profitability for the assigned customer base through proposal development and closings.

3. Manage projects from inception to completion.

4. Support customer needs for continual managed services (e.g., service agreements).

5. Assist Account Executives in acquiring new customers.

6. Maintain strong working relationships with customers and the team.

7. Regular and timely communication with customers.

8. Represent customers’ interests to Wireless Carriers (ATT, Verizon, and T-Mobile).

9. Coordinate with Customers, Design Manager, Testing Coordinator and Engineers.

10. Ensure engineering projects are completed on time, accurately and profitably.

11. Review Daily Reports from the field team for accuracy and resolving conflicts.

12. Maintain accurate documentation and workflow processes.

13. Update the Customer Relationship Management (CRM) system with accurate information.

Qualifications

1. Three to five years of experience in Fire Alarm, Emergency Radio, or Cellular DAS solutions.

2. Proven work experience in Project Management or Customer Relationships.

3. High attention to detail and communication proficiency (phone, email, messaging, etc.).

4. Strong computer desktop application skills (Excel, Word, Outlook, etc.).

About HetNet

HetNet provides reliable emergency communications within buildings, prioritizing the safety of lives and property through technical solutions to enhance, monitor and sustain in-building wireless coverage. Our core values of Integrity, Passion, Reliability and Respect underscore our commitment to dependability and teamwork.

HetNet’s professional and network managed services guarantee in-building wireless coverage, compliance with building fire codes and optimal service levels for cellular carriers and emergency responder radio agencies. We collaborate closely, ensuring that our clients can confidently rely on us for their critical communication needs.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits: