Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
The North America Consumer Services team is passionate about creating opportunities to deliver outstanding consumer experiences. CS members are on the front-line, working as part of a dynamic team focused on building unbreakable bonds with Athletes*. With a continuous focus on “getting the win” for all consumers, the CS Team is organized, nimble, able to effectively prioritize, and passionate about using their understanding of the consumer journey to create and preserve lasting brand loyalty!WHO WE ARE LOOKING FOR
We’re looking for a consumer service professional to lead a team of specialists who directly work with consumers to solve nike.com escalations. You will lead the team to respond efficiently, accurately, and professionally to a variety of Nike consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting NIKE integrity and sound business practices. This role calls for a tactful leadership approach and requires the ability to perform well within a team environment with a strong customer service orientation.WHAT YOU WILL WORK ON
If this is you, you'll lead a team who is an established liaison between business partners and the consumer services team. You’ll be asked to seek out relevant information to bring back to your peers and management team. You will be responsible for monitoring workload volumes and working with teammates and peers to ensure timely resolution. As a leader in CS you will need to communicate effectively, apply judgment, decision making, and knowledge of our business to key partners.WHO YOU WILL WORK WITH
You’ll be managing a team that provides the highest level of support that Nike has to offer. This role will report to the North America Director of Consumer Service Support. You will provide daily leadership and guidance to a diverse group of Consumer Service Support Leads. In addition, you'll partner with senior leadership, Business Analysts, Systems Analysts and IT to continually seek business process improvements.
- Minimum 3 years' experience in Customer Service, Retail and/or Sales, including 1 year of experience in a lead or supervisory role
- Strong problem solving/resolution skills.
- Superior decision making skills, including the ability to quickly understand and analyze new information and situations.
- Strong multi-tasking and organizational skills.
- Demonstrated initiative and the ability to work independently within a diverse team environment.
- Effective oral communication skills and extensive written communication skills.
- E-commerce support experience preferred.
- Weekend availability required as needed
**Multiple roles available**
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.