Find Your Dream Sales Job

Location

Customer Success Jobs in Oakville

2 Jobs Found
Geotab

Who we are: Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.  Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Specialist who will partner with our end customers to help translate their business needs and objectives into their use of the Geotab platform. If you love technology and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Specialist, you’ll work directly with Geotab’s Medium-Size Business customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The Customer Success Specialist will engage customers to understand what success looks like for their organization and nurture the customer relationship through thoughtful touchpoints at a regular interval. The Customer Success Specialist will evaluate relevant metrics (CSAT and Churn risk) and independently craft engagement strategies to ensure best in class customer experience.  Additionally, the Customer Success Specialist will monitor their customers’ support tickets and escalate as required to ensure a timely resolution.  As a core member of the Customer Success Team, the Customer Success Specialist will be expected to identify product and process improvements to continue to evolve our product and service offerings. Why job seekers choose Geotab: Work from home and flex work arrangements Baby bonus Home office reimbursement program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits (full-time employees only) Retirement savings program (full-time employees only) How we work: At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected] Click here to learn more about what happens with your personal data.

30+ days ago
Oakville, ON, Canada
Geotab

Who we are: Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.  Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Success Specialist who will partner with our end Customers to fulfill their business needs and objectives using the Geotab platform. If you love technology, can develop meaningful Customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, can drive growth and are keen to join a leading-edge technology firm, we would love to hear from you! What you’ll do:  As a Senior Customer Success Specialist (Sr CSS), you’ll work directly with Geotab’s large business Customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The Sr CSS will engage Customers to understand what success looks like for their organization, highlight relevant industry benchmarks and nurture the Customer relationship through meaningful touch-points at regular intervals. The Sr CSS will evaluate relevant metrics (CSAT, Net Promoter and Churn Risk) and independently craft engagement strategies to ensure best-in-class CX. Additionally, the Sr CSS will monitor their Customers’ support tickets and escalate as required to ensure a timely resolution. The Sr CSS will be expected to mentor junior Customer Success Specialists and share best practices to elevate the level of performance of the Customer Success Team. As a key member of the Customer Success Team, the Sr CSS will be expected to identify product and process improvements to continue to evolve our product and service offerings. Why job seekers choose Geotab: Work from home and flex work arrangements Baby bonus Home office reimbursement program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits (full-time employees only) Retirement savings program (full-time employees only) How we work: At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected] Click here to learn more about what happens with your personal data.

30+ days ago
Oakville, ON, Canada