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Remote Customer Success Jobs

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EnsembleIQ

Media, communications or related customer success: 3 years (preferred). 3-4 years of customer success experience in media, communications, or related field.

4 days ago
Toronto, ON / Remote
Influitive Corporation

Implementation Consultant

Influitive Corporation

Whether it’s social media, content marketing or customer marketing campaigns, you know how to engage people to drive real results.

4 days ago
Toronto, ON / Remote
TalentTECH

\* Experience working as a strategic consultant or strategic account manager or strategic customer success manager. CSS/HTML and Javascript: 1 year (Required).

4 days ago
Austin, TX / Remote
The Signatry: A Global Christian Foundation

Content Marketing Specialist

The Signatry: A Global Christian Foundation

Support customer service teams with content needs. Wearing a mask is recommended but not required while in the office, unless CDC or local regulations require…

4 days ago
Overland Park, KS / Remote
TalentTECH

\* Experience working as a strategic consultant or strategic account manager or strategic customer success manager. CSS/HTML and Javascript: 1 year (Required).

4 days ago
Boston, MA / Remote
Foleon

3-5+ years of sales operations experience working closely with Commercial sales leaders in a SaaS business. Strong proficiency in business applications (such as…

4 days ago
Brooklyn, NY / Remote
SwagUp

Ensure customers set up their dashboard experience in the most efficient way possible. Help develop and implement industry-leading online sales processes that…

4 days ago
Miami, FL / Remote
Edkent Media

B2B sales: 1 year (preferred). Enterprise sales: 1 year (preferred). This role is open to those with a minimum of 1 year SaaS sales experience.

4 days ago
Toronto, ON / Remote
Ecoation

University degree in Mechanical Engineering or equivalent degree. Working with Customer Success team, do everything necessary to support existing customers and…

4 days ago
Vancouver, BC / Remote
Prevue HR Systems Inc.

Customer Success Manager

Prevue HR Systems Inc.

You live and breath customer service. Managing a portfolio of existing customer accounts. 2+ years of customer service experience (preferably in a similar role…

4 days ago
Vancouver, BC / Remote
JMP Solutions Inc

Demonstrated track record of meeting or exceeding sales quotas for Robotic or Automation related projects and solutions. Automation sales: 1 year (Preferred).

4 days ago
Oklahoma City, OK / Remote
CometChat

CometChat [https://www.cometchat.com/about] harnesses the power of chat by helping thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.  In 2019, CometChat went through the Techstars Boulder Accelerator and recently raised a round with  Range Ventures & Silicon Badia. With solid financials, strong organic growth and increasing interest in developer tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration.   A global business from the start, we have 55 team members across our Mumbai and Denver offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning! Position Overview & Priorities CometChat is looking to bring on a Customer Success Manager to deliver an exceptional experience across the post-sale customer journey. Pairing a technical aptitude with a passion for building strong relationships, we’re looking for someone who will be a credible and trusted partner to customers around the world. In this role, you will: * Manage all post-sales activity for a portfolio of CometChat customers through strong relationship-building, product knowledge, planning and execution * Develop a deep understanding of the product in order to advise customers about the most relevant features/functionality for their specific business needs * Partner cross-functionally with product, engineering, sales and marketing to stay up to date on the latest product developments * Serve as a customer advocate and channel feedback to internal teams to drive product improvements and a better customer experience  * Take accountability for customer retention by establishing a proactive engagement strategy including aligning on goals, checking in regularly and conducting business reviews * Bring a data-driven mindset to your day-to-day activities, prioritizing the work that supports account health, customer satisfaction and churn goals * Partner to develop processes that will scale and adapt to our evolving business  Prioritized Experiences and Capabilities * Several years work experience in a B2B SaaS environment in account management, sales or customer success * Ability to understand and communicate technical concepts and associated business value to customers * Ability to prioritize, plan and deliver autonomously  * A solutions-oriented mindset whether working with customers or partnering internally to address an issue or solve for an opportunity * Strong proactive communication skills and the ability to exercise sound judgement  Core Values  * Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed. * Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let ya know. And then we’ll do our darndest to figure out a solution. * Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place. * Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn. * Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.  Total Rewards * Competitive base salary ($70,000-100,000) plus commission based on local market assessments; which may vary depending on experience and qualifications. * Medical, Dental, Vision Insurance (80% of the employee premium covered by CometChat) * Life Insurance  * Unlimited / Open Vacation Policy * We’ll continue to expand our offerings and invest in our team as we grow!

4 days ago
Remote
SmartRecruiters Inc

Extensive experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. Knowledge of enterprise IT functions.

5 days ago
San Francisco, CA / Remote
Groove.co

5 - 7 years of experience in partner enablement, success or account management, working with Salesforce. Experience in Sales Engagement, Marketing Automation…

5 days ago
San Francisco, CA / Remote
Thermo Fisher Scientific

Customer Success Manager - US Remote

Thermo Fisher Scientific

3+ years of experience in communications, marketing, sales, account management, or customer success, preferably in lab related industry.

5 days ago
San Francisco, CA / Remote
SimpleTexting

Understanding of sales performance metrics. Track record of achieving sales quotas. Manage, track, and report on all sales activities and results.

5 days ago
Remote / Remote
TutorMe

Extensive track record of new business sales success. Develop, manage, and mentor a team of star Account Executives to drive rapid new business sales growth.

5 days ago
Remote / Remote
Jumpcloud

CPA or CFA a plus. Bachelor’s Degree in finance or related field. 4 + years of functional experience in accounting, finance, banking or other related fields.

5 days ago
Denver, CO / Remote
Critical Insight

Experience working directly with technical customers (ex. technical account management or customer service). You will serve as the customer-facing relationship…

5 days ago
Seattle, WA / Remote
Guild Education

Successfully managed sales, admissions, customer success or call center teams of at least 6-10 people in a high growth environment.

5 days ago
Denver, CO / Remote
Realogy Brokerage Group

Experience in a digital first business is preferred. Experience with CRM systems and building out customized business requirements.

5 days ago
Chicago, IL / Remote
Sprout Social

You have a strong understanding of (and familiarity with) the B2B sales process and understand the SaaS-based sales motion. Sandler certification is a plus.

5 days ago
Chicago, IL / Remote
Fi

We are social, customer-centric and rewarding. ZenDesk or similar: 3 years (Required). Strong prior experience working with customers, in a CX team and…

5 days ago
Remote / Remote
Circle

10+ years of relevant experience in fixed income and/or securities lending, preferably in a Sales or GTM capacity.

5 days ago
Washington, DC / Remote