Don’t drop the ball at the handoff!
One of the most dangerous places for a fumble in the NFL is during the handoff. Ditto for sales. Just because a customer signs the dotted line, it doesn’t mean the work’s done. So what’s it like passing over an enterprise sale with multiple stakeholders to your customer service team? You’ll find out in this lesson that teaches you about setting CS up for success and priming the pumps for resale down the line.
Here’s a preview of what’s included in Customer Handoff
- Customer Success as a Revenue Driver
- Data Hygiene Fundamentals
- Customer Advocacy Fundamentals