The pandemic has affected people across the globe, and completely changed day to day life — for this article we will focus on the changes to soft skills and remote work. Because with the world feeling like its moved away from physical interactions to online first, people are having to somehow shift their daily tasks online and reposition their old skills in this new environment.
There are those as well who have had the misfortune of losing their job, perhaps because their job simply could not be done remotely, or their work could not afford to keep them. Those previously working in the tourism, hospitality and customer service, fitness etc. have been particularly impacted.
Here at Uvaro, we are noticing more and more people are curious about our program, but they don’t think they have the skillset to excel in software sales. Many don’t realize how customer centric this work really is, and how the soft skills from past careers can be utilized in a tech based environment.
This article will explore how soft skills developed from certain jobs and industries can absolutely translate into a role as a tech sales representative with a little help from us.
8 Soft Skills Repositioned For Remote Work
In customer service and hospitality, empathy can mean the difference between an unhappy customer and a lifelong customer. Having empathy as a fitness instructor means that clients feel safe on their fitness journey and can therefore foster a positive attitude to their growth and challenges.
Empathy means that if a salesperson knows the feelings and thought processes of their customer, then they can make a real connection and deliver their customer a service or product that really improves their life. It also breaks the stereotype of aggressive, slimy salespeople who are only interested in meeting their quota.
If there is one skill that you can’t teach in these times, it’s empathy.
In hospitality and customer service industries, communication is everything. Miscommunication can cause a chain of disasters, end up in unhappy customers and or create disgruntled staff. Keeping the audience in mind and being able to adjust tone, content and delivery is crucial.
Communicating effectively and listening actively make a great salesperson. Customers are spoken to differently than colleagues and friends, and each customer has an individual way that they need to be spoken to, which is no different than the hospitality and customer service industries.
The importance of humility in customer service industries cannot be overstated. If a member of staff is above listening to what their client has to say, they will very often miss out on something that is key to their client’s journey or needs. A fitness instructor might think they know better than their client when performing a certain exercise and ignore their comment of ‘it hurts if I do it your way’ and end up injuring their client.
When a client has something to say that may contradict or even negate what a salesperson has to say, they have an obligation to, at the very least, listen. In the event that they are wrong, the salesperson must also be able to accept that, communicate it to the client, and use the event to further better themselves.
In other industries, confidence goes a long way in helping clients make decisions. A confident tour guide, a confident Pilates instructor, a confident waiter, even. People are drawn to it, charmed by it, and enjoy the energy that comes with it.
Perhaps it goes without saying, but when a salesperson is confident in themselves and their product, customers are far more willing to buy into the idea of the product and gravitate towards it. Confidence doesn’t come from pride and arrogance, but belief in oneself and their product. It also goes a long way in being self-assured and assertive in dealings with others, such as bosses and colleagues.
Clients can be annoying. They can be difficult, rude, and brash. They are human after all. In hospitality, tourism, and customer service, empathy can really play into self-control. Staff have to employ a measure of self-control so as not to turn away customers and ruin their organization’s reputation.
In tech sales, self-control can extend beyond responding to a situation rather than reacting to it. It can also involve not over-sharing, for example simply saying ‘I understand’ or ‘I know how that feels’ instead of sharing a life story. Customers benefit from empathy, but there must also be a measure of depersonalization as this keeps the focus on the customer.
Being able to take responsibility in customer service industries can look like being able to say sorry for bringing out the wrong dish, apologizing for a wrong shipment, or even saying “thank you, the recipe was indeed different this time, glad you liked it”.
Sincere responsibility for an action, whether good or bad, is a great quality to have in sales. Customers are always happier hearing an apology or an acknowledgement of praise, and it builds on the approachability, integrity, and empathy of the salesperson. It also reflects amazingly on the organization.
Stress and Time Management
Time management in hospitality and customer service meant that deadlines were met, time is used efficiently, and time-wasting is always cut down. This helps boost productivity, efficiency, and prevent overworking.
In sales, this is highly applicable and translates to being able to work at one’s own pace in a remote capacity, but not requiring someone to constantly tell them what to do. Being able to manage stress and time effectively is a highly prized part of working remotely in sales.
Finally, personality. In customer service industries, personality attracts clients and in many cases, keeps them around. As with empathy and confidence, a worker’s personality can charm and amuse customers without overshadowing their stellar service and work ethic.
With salespeople, customers appreciate being able to experience personality, as this turns interactions into unique occasions and again, breaks the stereotype that salespeople are stuck with.
We strongly believe that a salesperson’s personality is a very useful tool, but it also reminds them and their customers that we’re all people, at the end of the day.
Here at Uvaro, soft skills and remote work are our thing. Our mission is to help people who’ve found themselves stranded jobwise by the pandemic, and to help anyone who needs the training and reskilling that it may take to land a role in tech sales. The transition to remote work once you’ve had experience working in customer service or hospitality can be daunting, but we’re confident that together with us, you’ll do wonderfully.
We blend training, technology and work experience. Our 12-week course works to teach the specific skills it takes to excel in the role of tech sales while using past skills and experience in this new field. Our model is different to any before because we provide accessible training, support resources, and tools that are best in class, and you’re at the heart of everything we do. At Uvaro, we’ve got what it takes to give you a major foot up in your tech sales career, and we’re going to help you maximize all of your successes.
The blending of soft skills and remote work isn’t going anywhere. We want to build you up and help you transition in these tough times, so let us help you get started today!