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Rogers Communications

Inside Sales Specialist 1

Rogers Communications

 At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.Because we believe connections unite us, possibilities fuels us, and moments define us.Wondering what it takes to join our team? Clickhereto try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device! As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.  The Outbound team is a unique part of the Rogers, Fido and Chatr Sales family. We are a dynamic team with the primary objective to proactively reach customers. As an Outbound Customer Solution Specialist, you will support Rogers, Fido and Chatr’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.  At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who is agile, self driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you'd be a great fit for our team! We're hiring full-time Outbound Customer Specialists to join our Brampton frontline team. We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.  You are:Empathetic – You are someone who is able to show understanding and relate to the customerOutgoing – You are someone who is friendly and approachablePatient – You are someone who regardless of situation is able to support the customer in a tactful and effective mannerGenuine – You are someone who is authentic in your interaction with customers Motivated – You are someone who is motivated to meet targets and excited to achieve sales metrics You get to:•    Connect with customers from coast-to-coast;•    Conduct outbound calls for customer retention; •    Promote and recommend the latest products and services to customers on inbound/outbound sales queues;•    Manage call flows, provide first call resolution and satisfying customer expectations;•    Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions;•    Create a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectives;•    Meeting key performance indicators;•    Following-up with customers to ensure customer satisfaction and expanding sales opportunities;•    Take accountability, and the appropriate action, to efficiently and effectively resolve customer issues as if they were your own;•    Accurately resolve customer questions with a high level of professionalism;•    Accurately document customer interactions within the appropriate systems;•    Communicate effectively to customers regarding account information, products, pricing, promotions, etc.;•    Maintain a high level of competition and product knowledge;•    Maintain a high level of confidentiality;•    Other job tasks as required. You should have:•    Experience in Customer Care, Retention, Inbound Sales or Outbound Sales is an asset;•    A flexible schedule (including evenings and weekends)•    An ability to build rapport with customers•    An ability to navigate multiple computer systems•    An ability to think on your feet and deliver your message in a concise manner•    An ability to work in a target-driven environment•    Expert communication and listening skills   Schedule: Full timeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 8200 Dixie Rd (341), Brampton, ON Travel Requirements: NonePosting Category/Function: Call Centre Operations & Customer Service / SalesRequisition ID: 249847 Together, we'll make more possible, and these six shared values guide and define our work: Our people are at the heart of our successOur customers come first. They inspire everything we doWe do what’s right, each and every dayWe believe in the power of new ideasWe work as one team, with one visionWe give back to our communities and protect our environment What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ. Posting Notes:  Customer Experience || Canada (CA) || ON || Brampton || [[mfield2]] ||  

30+ days ago
Brampton ON