Job Description
Launch Your Customer Success Support Career with SV Academy!Are you passionate about helping customers succeed and solving technical challenges? SV Academy is looking for empathetic, problem-solving individuals to join our Customer Success Residency Programwith one of our high-growth partner companies!
About SV Academy
SV Academy is your launchpad to a rewarding career in the tech industry. Through our personalized coaching and hands-on training, weve helped over 5,000 professionals from diverse backgrounds break into high-impact roles.
Our Customer Success Support Residency Program is designed to equip you with the skills needed to support, engage, and retain customers while driving long-term product adoption. The program begins with a free, two-week training period, followed by a full-time, W2 salaried position (with benefits) in a 12-week Residency with one of our Employer Partners. Youll receive hands-on training, mentorship, and real-world experience to set you up for long-term success in customer-facing roles.
About the Role
As a Customer Success Support Resident, youll be the first point of contact for customers, ensuring they have an excellent experience using the product. Youll play a crucial role in handling support requests, troubleshooting technical issues, and guiding customers to get the most out of the platform. Your ability to communicate clearly, empathize with users, and collaborate with internal teams will be key to your success.
What Youll Do
- Drive Customer Success: Provide empathetic, customer-centricsupport by understanding the unique needs and challenges of each client.
- Respond to Customer Inquiries: Manage chat and email responses, ensuring timely, professional, and helpful communication.
- Problem-Solve with Customers: Troubleshoot technical issues and guide users through solutions to maximize their success.
- Collaborate Cross-Functionally: Work with product and engineering teams to escalate and resolve complex issues.
- Enhance Product Experience: Gather customer feedback and proactively educate customers about product features and best practices.
- Maintain Update Resources: Keep the Help Center up to datewith new articles and troubleshooting guides.
- Become a Product Expert: Develop a deep understanding of the platform to provide accurate and comprehensive support.
- Growth Potential: High-performers will have the opportunity to transition into onboarding, implementation, or customer success management roles.
- Customer-Centric: Passionate about helping others and ensuring customer satisfaction.
- Tech-Savvy: Quick to learn and navigate new software platforms.
- Empathetic Personable: Strong communication skills with a focus on building relationships.
- Problem-Solver: Analytical thinker who enjoys troubleshooting challenges.
- Coachable Adaptable: Eager to learn, take feedback, and grow in a fast-paced environment.
- Proactive Organized: Comfortable handling multiple priorities and working autonomously.
- Availability to work full-time.
- Experience in a customer-facing role in a B2B SaaS environment (preferred).
- Strong verbal and written communication skills.
- A passion for customer success, support, and technology.
- Hands-on training in customer success and support best practices.
- Real-world experience with a top-tier tech company.
- Pathway to career growth in customer success, onboarding, and implementation.
- Networking mentorship from industry experts.
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