Manager, Service Planning

Manager, Service Planning

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.

Employment Type: Regular Full Time
Annual Salary Range: Exempt Band 6, MIN $102,400.00 - MED $126,900.00 - MAX $151,500.00
Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In addition, our pay philosophy is to align with the median of the comparable market and to be considerate of internal equity comparisons.
Closing Date (MM/DD/YYYY):03/02/2025

Are we right for you...
We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.

It’s an exciting time to be in public transportation sector and we’re looking for a creative and passionate people and leaders to join our team. Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

What you'll be doing...
The Service Planning department is responsible for the design and growth of BC Transit’s transit networks across the province, including strategic and operational planning, scheduling, bus stop coordination, and the identification of on-road infrastructure to support efficient operations and the customer experience.

As the Manager, Service Planning, you will be assigned one of two systems to support:

• Victoria Regional Transit System

or

• Regional Transit System

You will be accountable for the functional program area responsible for transit system network planning, including long-term strategic system development for all service types, short-term service and optimization planning, innovation, and service change implementations. The role also manages Service Standards and Performance Guidelines, feasibility studies, and the integration of supportive on-road infrastructure.

For a full list of responsibilities for this position, please view the full job description here.

What you'll bring to the table...
We value lifelong learners and have found the following combination of education and experience allows people to be successful in this role:

• Experience including management accountability in an agency specializing in transportation planning
• Experience with the principles, theories, concepts and practices of transit planning and excellent working knowledge of community planning and transportation planning.
• Experience working in a complex in unionized environment

People successful in this role have brought the following qualities to the position:

• Strategic Thinking: Ability to develop and implement long-term transit planning strategies while aligning with BC Transit’s objectives
• Stakeholder Engagement: Effectively collaborates with internal
• and external partners, including government agencies, First Nations, and industry peers
• Leadership & Team Development: Provides direction, mentorship, and performance management to ensure a high-functioning team.
• Project & Financial Management: Manages budgets, service expansions, and planning projects within financial constraints
• Data-Driven Decision Making: Utilizes performance metrics and analytics to drive service improvements and policy recommendations
• Process Improvement & Innovation: Identifying areas for service enhancements, implementing best practices, and leveraging new technologies

What we'll bring to the table...

• Comprehensive medical and dental benefits to support you and your family, regardless of what life throws at you
• Membership in a “gold plated” defined benefit pension plan, meaning it’s the best in the Province and one of the best in the country; putting you in a strong position when it comes time to retire
• Access to fitness and lifestyle centers to help you take care of your physical fitness and health
• Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health
• A complimentary employee bus pass (plus taxable dependent passes)
• A corporate learning and development program to help you in continuous career growth
• An employee recognition program where we all recognize each other's successes (not just your Leaders!)
• A social club that gives you access to events throughout Victoria

What next steps could look like...

• Interviews will take place the week of March 10th, 2025.
• There may be an assignment/presentation as part of the interview process.
• The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.
• An eligibility list may be established for future full time regular and full time temporary vacancies
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact careers@bctransit.com to let us know how we can assist you.
• BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible.

At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply. In keeping with this belief, we do not discriminate on any basis. Should you require any accommodation or have questions, please let us know.