Job Description
About the Company:
Company size: 40+ People
Industry: Logistics & Supply Chain, Technology, Delivery
Founding year: 2021
Stage: Growth
A fast-growing organization transforming the food and beverage logistics space. This company partners with leading brands to provide innovative warehousing and delivery solutions.
As the Manager of Customer Success & Logistics, you’ll be leading a team to ensure smooth operations and drive customer satisfaction. In this role, you’ll handle escalations, improve processes, and contribute to revenue retention and growth while fostering a collaborative, customer-centric culture.
We're looking for a Customer Success & Logistics Manager to:
- Lead and Inspire: Manage and mentor a high-performing team, fostering a collaborative and customer-focused culture.
- Optimize Operations: Drive continuous improvements in logistics, warehousing, and customer service workflows to enhance efficiency and scalability.
- Deliver Outstanding Service: Serve as a trusted escalation point, ensuring seamless resolution of customer issues and maintaining high satisfaction levels.
- Foster Client Retention and Growth: Partner with internal teams to identify upsell opportunities, drive retention, and support revenue growth.
- Shape the Future: Innovate and implement strategies that enhance team performance and align with the company’s vision for growth.
What we are looking for:
- Professional Experience: 5+ years in customer care, logistics, supply chain management, operations, or SaaS, with at least 2 years in a people management role.
- Preferred Industry Knowledge: Experience in logistics, warehousing, or 3PL sectors, ideally with exposure to alcohol, beverage, or food delivery industries.
- Leadership Skills: Demonstrated ability to lead and develop high-performing teams, with a focus on collaboration and accountability.
- Customer-Focused Approach: Proven track record of managing customer relationships, resolving escalations, and maintaining satisfaction in high-volume environments.
- Analytical Mindset: Proficiency in leveraging data to optimize team performance and operational processes.
- Problem-Solving Abilities: Adept at identifying issues and implementing creative, effective solutions in fast-paced, evolving settings.
What you'll get:
- Impactful Role: Take on a leadership position where your work directly influences customer satisfaction, team performance, and business growth in a dynamic logistics environment.
- Career Advancement: Join a rapidly growing company offering opportunities for professional development and mentorship to help you advance your career.
- Collaborative Culture: Be part of a supportive, team-oriented workplace that values innovation and continuous improvement.
- Competitive Compensation & Benefits: Enjoy a competitive salary, performance-based bonus, comprehensive health benefits (dental, vision, and extended health care), life insurance, and more.
- Work Perks: Benefit from a casual dress policy, on-site parking, and regular company events that foster a sense of community.
Compensation is salary , performance bonus, and comprehensive benefits at a growth stage startup commensurate with level of experience.
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