Customer Success Manager

Your role at Dynatrace

As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan, and develop short- and long-term strategies via success planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Customer Success Manager, you will be at the heart of that journey.

Role & Responsibilities

• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
• Own renewal strategy and subsequent on time renewal of subscription(s).
• Build Dynatrace brand awareness and loyalty.
• Defend against the competition.
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
• Coordinate account activities with sales teams for Assigned accounts within territory.
• Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts/contacts.
• Act as customer advocate and liaison to become a Trusted Advisor.
• Travel as required.

What will help you succeed

Minimum Requirements

• Bachelor’s degree or equivalent work experience 2-5+ years relevant experience in customer success, account management, or similar field.

Preferred skills and experiences:

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
• Excellent verbal, written and interpersonal communication skills.
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
• Highly motivated, energetic and committed to getting results.
• Ability to develop strong relationships with the user/customer/internal communities.
• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/

Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/

Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/