Job Description
Job Description
Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As an Account Coordinator / Account Manager, you will play a crucial role in building strong relationships with our clients and ensuring their satisfaction by supporting the sales department. Located in Overland Park, Kansas, Muse Freight offers a hybrid remote work environment that provides flexibility and work-life balance. You will have the opportunity to work remotely while also being part of a collaborative team.
Salary: $42000.00 - $55000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Annual Bonus
Paid Holidays
Gym Membership
Paid Time Off (PTO)
Responsibilities
- Support Sales Staff by managing and growing a portfolio of client accounts by developing and maintaining strong relationships with key decision-makers and stakeholders.
- Act as the primary or secondary point of contact for clients, addressing their inquiries, providing timely and accurate information, and resolving any issues that arise.
- Collaborate with clients to understand their specific shipping needs, requirements, and goals, and proactively identify opportunities to add value and enhance their experience.
- Coordinate with internal teams, including operations, logistics, and customer service, to ensure seamless execution of freight shipments and delivery of exceptional service to clients.
- Negotiate rates and contracts with carriers and vendors, ensuring competitive pricing and favorable terms to meet client expectations while maximizing profitability.
- Analyze client shipping data, market trends, and industry insights to identify growth opportunities, recommend solutions, and develop strategic account plans.
- Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
- Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
- Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.
Requirements
- Experience: Minimum of 1 year of experience in a similar role within the Transport & Logistics industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
- Customer Focus: Strong customer service skills, always striving to meet and exceed client expectations.
- Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.
- Team Player: Demonstrated ability to collaborate and work effectively within a team environment.
- Problem-Solving: Strong problem-solving and critical thinking skills to address client needs and overcome challenges.
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