Job Description
Customer Success & Operations Manager – Hybrid/Flexible (PT/FT) –
Location: Hybrid – Wayland, MA & Remote
⏳ Hours: 20–30 hrs/week to start, with FT potential in 6–12 months
$ Pay: Commensurate with experience and fit
$ Quarterly Performance bonus
Join an industry leader in home improvement and make an impact!
Four Seasons by New England Sunrooms is looking for a Customer Success & Operations Manager to help drive our company’s growth. As a key team member, you’ll work directly with the owner, sales team, contractors, and suppliers to ensure smooth operations, excellent customer experiences, and business success.
Why Join Us?
✔ Flexible Hybrid Work – Work between our Wayland office and your home.
✔ Growth Potential – Start PT, with the option to go full-time within a year.
✔ We value a healthy work/life balance with a priority for family and self-care.
✔ Make an Impact – Work in a small, innovative company with big expansion plans.
✔ Work with a Trusted Brand – For 25+ years, we’ve been creating stunning sunroom & Conservatory additions that homeowners love!
What You’ll Do:
- Oversee customer interactions to ensure a seamless experience.
- Manage administrative and operational tasks to keep projects running smoothly.
- Support lead management, scheduling, and sales coordination
- Utilize tools like Salesforce and QuickBooks to maintain records.
- Assist in digital marketing efforts, organizing materials, and business development.
- Assist with bookkeeping, invoicing, and QuickBooks-related tasks
What We’re Looking For:
✅ Experience in project management, customer service, office/systems organization… bookkeeping a plus
✅ Computer skills in Salesforce, or similar CRM software, QuickBooks
✅ Background in home improvement, construction, or sales support is a plus!
✅ Exceptional organizational, multitasking, and communication abilities.
✅ Entrepreneurial mindset with a proactive approach to problem-solving.
How to Apply:
If this opportunity excites you, we’d love to hear from you! Send your resume and a brief cover letter explaining why this role is a great fit for you to:
Success – peter@newenglandsunrooms.net
Job Types: Full-time, Part-time
Pay: $27.00 - $32.00 per hour
Shift:
- Day shift
Experience:
- Customer Service: 3 years (Preferred)
- Office Management: 3 years (Preferred)
Ability to Commute:
- Wayland, MA 01778 (Required)
Work Location: Hybrid remote in Wayland, MA 01778
Visit Original Source:
http://www.indeed.com/viewjob