Cold Head Field Service Engineer

Field Service Engineer

Summary/ Objectives

Thrives to provide technical support and troubleshooting assistance with equipment and maintain a high quality of customer satisfaction.

Essential Responsibilities

• Provide on demand technical support to customers including afterhours phone support.
• Install, troubleshoot and repair diagnostic imaging equipment on their own with little to no assistance unless it requires additional manual strength.
• Accurately document all service activities in accordance with the Company Quality Standards.
• Submitting field service reports timely and according to functional standards.
• Communicate with account manager on services.
• Build a working bond between the customer and the company by being a helpful resource and asset to our customers that they service.
• Manage and Maintain company assets required to perform all necessary job functions.

Competencies

• Ability to follow procedures and instructions.
• Ability to work well with others.
• Complete service requests on imaging equipment.
• Communication Proficiency.
• Business Acumen.
• Customer Service Skills.
• Relationship Management.

Supervisory Responsibility

Assist all field service supervisors and interns with service calls. Provide remote and technical assistance when needed.

Work Environment

This job operates in the field where the individual will be going to several different sites to and will be around a variety of medical imaging equipment.

Work Schedule

Salaried employee working during and after business hours when needed to provide customer support.

Physical demands

The physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand; walk, lift up to 75 Lbs., to use hands to handle or feel; and reach with hands and arms.

Travel

Majority of this position requires travel to all sites for equipment repair. The individual in this position must be willing to travel and drive distances to get to a variety of sites. Some travel might also include getting on a plane to get to a job site.

Education and Experience

• 5+ years of experience in the Medical Equipment Industry Required or Training Certifications as an equivalent
• High School Diploma or GED Required
• Some college preferred

626 Opco, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability or genetic information.

Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.