Manager, Key Account Sales & Retention

Are you ready to unlock your true potential? Join a growing Sales Team and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

The (Sr.) Manager, Key Account Sales & Retention leads a high-performing team focused on the retention and growth of existing TrueCommerce top-tier customers. This leader models strong commitment to customer satisfaction and retention, with a passion for delivering exceptional service and business value.

The ideal candidate has a track record of guiding their team to create customer relationships that lead to renewals, expansion and advocacy. You thrive in a fast-paced environment, develop processes and routines to support your team and customers, and display an ongoing desire to achieve exceptional business and team outcomes.

You will have competitive salary and unlimited earnings, including accelerators and Presidents Club for over achievement of sales goals.

This is a REMOTE/HYBRID OPPORTUNITY based upon location.

The (Sr.) Manager, Key Account Sales & Retention will focus on:

• Creating a culture of high-performance expectations and inspiring the team to exceed targets for retention and growth (bookings) to achieve revenue goals.
• Establishing team routines and expectations to monitor customer satisfaction and health indicators to ensure we are proactively identifying and reducing risk of churn.
• Investing in meaningful team routines to drive collaboration, learning and results; weekly team meetings, one on one with employees, and educational activities to improve competitive and business knowledge.
• Helping to develop tools and training materials through the use of Sales Enablement methodology, that facilitates overall customer experience and retention.
• Facilitating a strong and productive working relationship across the broader Sales Team, Services, Support, and Product departments to understand and execute go-to-market strategy and help drive resolution of escalations/roadblocks to drive customer satisfaction and retention.

A (Sr.) Manager, Key Account Sales & Retention will require:

• 5+ years in Customer Success or Account Management roles, with at least 3 years in leadership positions and working on large or enterprise accounts.
• 5+ years managing a quota-carrying team that is responsible for growth (Add-Ons, Upsells) and net retention.
• At least 3 years working in a fast-paced sales environment with the ability to multi-task, develop process and adjust to priorities as required.
• Strong Operational discipline with a proven track record of leading teams to achieve key performance metrics for retention and growth.
• Experience working within Sales frameworks/methods and the ability to coach and guide team on process, interactions and closing sales to achieve monthly, quarterly and annual quotas.
• Experience with EDI, e-commerce, B2B commerce, Saas or Supply chain strongly preferred.
• Passionate about both customer success and satisfaction and hitting revenue targets.
• Ability to learn and grasp technical concepts and communicate at the right level to various internal and external stakeholders is a must.

Education:

• BA/BS degree or equivalent work experience preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

Come join our team!