Job Description
Valant is a market-leading, software-as-a-service organization serving the needs of the behavioral healthcare industry. Our mission is to develop disruptive technology solutions that exponentially improve behavioral healthcare quality to better serve mental health providers and their patients. We?re seeking enthusiastic, passionate individuals to join us as we transform the industry!The Customer Success Manager owns the experience between Valant and our most strategic customers, driving value realization and return on the customer?s investment. The CSM will bring Customer Success best practices, innovations, and capabilities to their portfolio of customers, and match these to the customers' business goals, driving greater business value. The expected end-result is increased customer satisfaction, retention, and continuous growth of the Valant footprint.
If you?re passionate about applying innovative technology to create simple solutions to complex business problems, then we want to talk to you!
What You?ll Do
Build successful customer relationships
Ensure customer success through your dedication to customer deployment, ongoing software use, and issue resolution
Act as single point of contact for post go-live activities and escalations
Recognize customer satisfaction and adoption data patterns
Influence deployment methodology and process changes
Provide functional specifications for product enhancements
Develop relationships with key business and IT stakeholders and become an expert on customers? implementations and ongoing use of Valant, understanding top business goals and requirements
Advocate customers? product feature priorities internally within Valant while managing customer expectations, and keeping customers satisfied and expectations realistic
Manage supportive programs such as Regional Training Events, Net Promoter Score surveys, product e-blasts
Support the efforts of Valant?s reference and referral programs
Contribute internally to the Valant team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific business or process areas
What You?ll Need
Strong and proven track record of successfully managing customer relationships
Entrepreneurial attitude, taking great pride in bringing positive change to an organization
Stellar problem-solving skills; you?ll need to love tackling the most difficult of challenges and know how to get to the best solution
Strong analytical skills, the ability to learn and use EHR software, and an impeccable business acumen
Personal interest in giving clients a satisfying and successful experience; enjoy working with people, with natural and effective communication and relationship building skills
Excellent prioritization and the ability to manage multiple projects simultaneously
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Proven effectiveness at leading and facilitating customer meetings; ability to understand, articulate, and demonstrate the Valant value proposition
Minimum 2-5 years? relevant work experience in account management, sales, implementation, or related field
What We Offer
Competitive compensation package, including 100% employer-paid medical, dental, vision premiums and HSA contributions
Generous paid time off policy
Bonus plans
401k
Company-paid ORCA pass
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