Job Description
Job Overview
As a Customer Success Specialist, you will be the main point of contact for Spanish-speaking clients, ensuring they have a seamless experience with our products and services.
Duties
- Provide customer support via phone, email, and chat in Spanish and English
- Educate customers on product features and troubleshoot issues
- Collaborate with internal teams to enhance the customer experience
- Maintain records of customer interactions and feedback
- Assist in developing bilingual support materials
Experience
- Proficiency in Spanish and English (both verbal and written)
- Bachelor’s degree in Business, Communications, or a related field preferred
- Experience in customer service, sales, or account management
- Strong problem-solving skills and attention to detail
Job Type: Full-time
Pay: $27.46 - $40.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Education:
- Bachelor's (Required)
Ability to Relocate:
- New York, NY 10087: Relocate before starting work (Required)
Work Location: In person
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