Customer Success Manager

Job Description

At ADVANTIDGE, we provide integrated security solutions that instill confidence for enterprise organizations while supporting compliance mandates across multiple industries. For over 20 years, our Los Angeles-based team has specialized in identification and access control systems where technology integration is critical to success.

Our core values—confidence delivered, consultative approach, trusted & proven, and finding a better way—guide everything we do, both internally and for our customers. We believe in the power of communication and support, trust and pro-activity, continual learning and transparency. As a small tight-knit, diverse company, we foster a "work family" environment built on collaboration and mutual accountability.

Role Impact

As our Customer Success Manager (CSM), you'll embody our consultative approach by serving as a bridge between our solutions and our customers' long-term success. Reporting directly to the CEO, you'll collaborate across Operations, Sales, and Marketing to ensure customer relationships grow beyond transactions and develop into strategic partnerships.

This pivotal role requires someone who delivers confidence through solution selling, demonstrates a trusted and proven track record of customer engagement, and constantly seeks a better way through analytics and technology.

Your Journey: First 3 Months

Building Trust & Expertise:

• Learn ADVANTIDGE's core sales processes through documented SOPs, hands-on CRM training, and mentorship from experienced team members
• Build credibility with existing customers by understanding their unique security challenges using our consultative approach

Delivering Confidence Through Service:

• Learn our post-sale engagement strategies that strengthen customer loyalty and deeper connections
• Identify opportunities to improve customer interactions that demonstrate our proven commitment to excellence

Finding a Better Way:

• Understand our complete customer lifecycle from lead generation to post-sale support
• Help identify our Ideal Customer Profile (ICP) and collaborate to activate multiple engagement strategies

Next 3-6 Months

• Proactively strengthen customer relationships by anticipating challenges and identifying growth opportunities
• Discover security solutions within existing client organizations beyond initial purchases
• Establish systematic approaches to upselling, cross-selling, and enhancing service offerings

Beyond 6 Months

• This role is designed to evolve based on your strengths, company needs, and relevant opportunities
• Potential paths include deeper specialization in customer success, expanded sales responsibilities, or transition into strategic account management
• Your performance and interests will shape the future direction of this position

Core Responsibilities

Trusted Partnership Development:

• Support implementation of personalized automation for customer outreach that feels genuine and adds value
• Use data-driven insights to introduce relevant solutions and services at the right moment
• Promote premium support plans that enhance customer success and satisfaction

Consultative Communication:

• Build our brand presence through targeted LinkedIn engagement and industry platforms on behalf of company and individual profile
• Highlight customer success stories that demonstrate our value proposition
• Collaborate with teams to ensure consistent messaging that delivers confidence across all customer touchpoints

Finding a Better Way:

• Continuously evaluate and improve customer engagement processes
• Identify innovative solutions to customer challenges before they become problems
• Embrace technology and automation to enhance the customer experience

Performance Success Metrics

• Identify and address key customer pain points that impact retention and long-term growth
• Determine top ICPs with greatest ROI potential and develop targeted strategies
• Support implementation of AI-driven automation to scale customer success operations

Compensation & Growth Path

• Full-time compensation of $80,000 annually, paid biweekly ($3,076.93 per period)
• Structured performance reviews at 90 and 180 days with clear success metrics
• 6-Month initial agreement with potential for role expansion based on performance and aligned interests
• Option for future compensation to include an incentive plan tied to measurable success metrics

Benefits That Support Your Life

• Flexible hybrid schedule with in-person collaboration in Los Angeles
• Group health insurance through Blue Shield with option for dental and vision coverage (available after 30 days)
• 401K with company matching (available after 30 days)
• Work-life balance that includes PTO and scheduling expectations with support for personal time, and encourages collaboration with team during the work week

Requirements: Must-Have Skills:

• Proven customer relationship management experience with demonstrable results
• Advanced Excel skills for data analysis and visualization
• Experience with CRM systems for sales management (NetSuite experience a plus)
• Proficiency with Microsoft 365 suite (Outlook, PowerPoint, Word, OneDrive, CoPilot)
• Comfort with AI platforms for business process enhancement

Valuable Additional Experience:

• Marketing automation experience (SharpSpring preferred)
• SEO, Google Ads, and social media best practices
• Active LinkedIn presence for professional engagement
• Visual content creation skills (Canva & YouTube preferred)
• Security industry knowledge and solution selling experience

Why ADVANTIDGE

• Finding a Better Way: Contribute to a culture of innovation and continuous improvement
• Trusted & Proven: Join a company with 20+ years of industry expertise and stability
• Consultative Approach: Develop valuable skills in solution-based customer engagement
• Confidence Delivered: Make a meaningful impact by helping organizations protect their people

If you're a data-driven, tech-savvy problem solver who believes in delivering confidence through exceptional customer experiences, we want to talk with you!

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Los Angeles, CA 90025

Visit Original Source: