Customer Success Manager

Job Description

ANAX Business Technology is seeking a Customer Success Manager to join our dynamic team in the fast-paced SMB segment. With ANAX, there is always something new to learn, and staying on the leading edge of technology is a way of life. Day to day, our team works with a wide variety of technologies and clients across industries ranging from legal to veterinary medicine. Interested candidates will find ANAX’s environment a perfect place to excel and gain experience with an array of innovative technologies.

Customer Success Manager’s Mission Statement:

Build strong relationships with clients by providing top-notch IT support and spotting opportunities to help our business grow via:

• Proactive communication
• Recurring business reviews
• Facilitating proactive interactions regarding projects and high-severity tickets between our team and clients

Responsibilities:

• Serve as the bridge between the client and the technical team to ensure clear and effective communication.
• Facilitate communication between clients and our team regarding projects, procurement, and daily operational needs.
• Conduct recurring business reviews to assess client satisfaction, anticipate needs, and help them navigate the often-complex IT landscape.
• Assist with generating proposals for projects of varying scope, ensuring alignment with client requirements and budgets.
• Identify opportunities that benefit the client while contributing to the company’s growth.
• Manage client expectations and advocate for their needs ensuring a seamless service experience.

Requirements:

• Passion for customer service with a client-first approach modeled after the hospitality industry.
• Strong communication skills with the ability to convey technical concepts in a clear, understandable manner.
• Ability to gauge client satisfaction through customer interactions and proactively address sparks before they become bonfires.
• Self-organizing and self-motivated, while still able to follow and implement established processes and procedures.
• Ability to identify and act on business opportunities through proactive client engagement.

Compensation Package:

Base annual salary starting at $70,000, plus:

• Bonuses
• Monthly vehicle allowance of $345
• 401K match
• Competitive health, vacation, and sick time benefits

Hiring Process:

• Step 1: Candidates apply with a resume via the job board.
• Step 2: Top candidates will be invited to participate in an online video interview.
• Step 3: If the candidate excels in video interview, they will be invited for an in-person interview with key managers.
• Step 4: Orientation and onboarding to kick-start success in the role.

If you're ready to build long-lasting relationships with clients while driving business success through proactive IT solutions, we encourage you to apply and become a part of the ANAX Business Technology team!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

Location:

• Las Vegas, NV 89147 (Required)

Work Location: Hybrid remote in Las Vegas, NV 89147

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