Customer Success Specialist

Job Description

Snappy Innovation Inc.

Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform.

We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose Snappy for our products, but they stay because of the service we provide.

We are a restaurant’s technology partner. We’re invested in their success, implement features based on their feedback, and go the extra mile to provide the same degree of service as restaurants provide to their customers.

As a digital-first and fast-growing company, we put complete trust in our team members to be leaders in their roles. We anticipate industry trends, love to test new ideas, and provide career development opportunities for our people to grow with us and support our mission to empower restaurant owners to adapt and thrive in any market condition—now and in the future.

Job description:
Snappy is looking for a Customer Success Specialist to join our evolving team! You will be key contributor to Snappy’s business expansion strategy, responsible for on boarding, training and developing strong relationships with partners and be a part of the “go to” team for all required support.

Responsibility:
· Partner onboarding
. Partner training
. Independently solve problems and provide support to partners
. Develop relationships with business owners and team members
· Collaborate with the team on new ideas
· Contribute to business expansion strategy.
· Dynamic evangelist in expressing Snappy’s vision.
· Ready to roll up the sleeves and dive right in.

Qualifications & Desired Skills:
· Passion.
· Prioritization.
· Problem solving.
· Previous experience in Customer Success role in a marketplace platform preferred.
Advanced IT and networking skills is a plus
· Passion for innovation and technology.

*Must speak fluent English & French*

Snappy corporate video: https://www.youtube.com/watch?v=9okUnQFtf3c

Job Types: Full-time, Permanent

Pay: $45,000.00-$70,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have a vehicle to get to and from merchants?

Education:

• Bachelor's Degree (required)

Experience:

• Restaurant: 3 years (required)
• Customer Success Management: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

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