Customer Success Management is a unique and growing profession that offers a blend of customer support, sales, and enablement. As a Premium member, this Workshop provides you with an opportunity to learn about this emerging field and the different ways it differs from traditional post-sales customer support roles. You'll gain insight into the responsibilities of a CSM, including building authentic and productive relationships with customers, generating revenue, and being accountable.

During this Workshop, we'll take a deep dive into the various tasks and strategies involved in being an effective CSM. You'll learn about the critical role of communication and engagement in establishing a strong customer base. We'll also cover the granular day-to-day tasks that a CSM must execute, such as email cadences, phone calls, and follow-ups.

By attending this Workshop, you'll be equipped with a foundational understanding of the CSM role and how it can contribute to the success of your organization. You'll leave with practical tools and techniques to enhance your skills as a CSM, don't miss out on this opportunity to explore if CSM is the right career path for you!