Sr. E-commerce Account Manager

Ecovacs Robotics, a leader in home robotics innovation, is seeking a Senior Ecommerce Manager (in WA or West Coast)to scale our Amazon retail business in the US. This role will focus on driving growth through strategic collaboration with Amazon’s Vendor Services (AVS) team, in-stock managers, and cross-functional stakeholders. The ideal candidate will have a proven track record in Amazon Retail operations, vendor management, and inventory optimization, with a preference for prior experience as an AVS Manager or within Amazon’s Retail team.

Job Responsibilities

• Strategic Business Growth
  
  • Develop and execute joint business plans (JBPs) with Amazon’s AVS team to align on revenue targets, marketing initiatives, and inventory strategies.
  • Analyze sales performance, customer trends, and competitive insights to identify growth opportunities (e.g., pricing, promotions, SEO) and address gaps.
• Vendor & Inventory Management
  
  • Partner with in-stock managers to ensure optimal inventory levels, reduce stockouts, and improve forecast accuracy.
  • Oversee account health, including product listings, content optimization, and compliance with Amazon’s guidelines.
• Cross-Functional Collaboration
  
  • Serve as the primary liaison between internal teams (Amazon operation team, marketing, supply chain, finance) and Amazon’s AVS team to resolve operational issues and drive process improvements.
  • Advocate for vendor needs internally while balancing Amazon’s operational requirements and policies.
• Data-Driven Decision-Making
  
  • Utilize tools like Excel and Amazon Retail Analytics to generate actionable reports on sales performance, customer behavior, and campaign ROI.
  • Present data-backed recommendations to senior leadership and Amazon stakeholders.
• Operational Excellence
  
  • Monitor and enhance key metrics such as Order Defect Rate (ODR), Buy Box percentage, and advertising efficiency.
  • Manage Amazon-specific programs (e.g., Vine, A+ Content) and advertising campaigns (Sponsored Products, DSP).

Qualifications and Experience

• Bachelor’s degree or equivalent relevant experience in e-commerce field
• 5+ years in ecommerce or retail, with 3+ years focused on Amazon Vendor/Central platforms.
• Prior experience as an AVS Manager or within Amazon’s Retail team is strongly preferred.
• Experience in Consumer Electronics, or Home Robotics is highly preferred.
• Proficiency in Amazon’s tools (Vendor Central, Retail Analytics) and Excel
• Strong negotiation, communication, and project management abilities.
• Expertise in inventory forecasting, P&L management, and vendor relationship building.
• Excellent organizational and communication skills
• Fluent in Chinese (Mandarin) is a plus

At Ecovacs, we want our people to:

• Be User Oriented
• Be Pragmatic and Innovative
• Be Passionate and Striving for Excellence
• Show Integrity and Win Together

Location: Remote (preference for candidates in WA or West Coast)

Benefits: A comprehensive benefits package including Health Insurance, Retirement Saving Plan, Employer Matching, Paid time off etc