Strategic Account Manager

Are you passionate about delivering excellent service?

So are we.

Strategic Account Manager - West Coast

Monday-Friday, 8 a.m. - 5 p.m.

Hybrid Work Model (Campbell, CA; Sacramento, CA; San Diego, CA; Sherman Oaks, CA)

Strategic Account Manager

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies, have offices in North America, EMEA and APAC and employ 8,000+ people around the globe.

We have a new opening for a Strategic Account Manager (SAM) in our Digital Brand Services (DBS) business division. As a SAM in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face- to -face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us:

• Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs
• Proactively educate clients about industry developments and potential impacts to their business and online strategy
• Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC
• Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget
• Manage customer relationships to ensure retention and satisfaction in assigned accounts
• Partner with Sales to develop and execute on account plans
• Identify and help develop additional client contacts within assigned accounts:
• Identify and generate new Sales leads
• Provide budget projections and conduct contract and price negotiations for assigned accounts
• Develop and conduct effective client presentations and Business Review meetings, either in-person or via Microsoft Teams utilizing PowerPoint and Excel
• Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system
• Keep abreast of industry news
• Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars
• Sharing sales, product knowledge and ideas with other team members
• **This position is not commission based, but there is an incentive program for top performers**

What technical skills, experience, and qualifications do you need?

• 3+ years B2B Account Management experience
• Spanish language fluency is strongly preferred
• Comfort and experience working with B and C-level executives
• A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
• Excellent analytical and problem-solving skills
• Ability to think proactively and strategically to meet the clients’ needs
• Relentless dedication to outstanding customer service
• Ability to handle escalated client issues with a steady hand
• Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
• Strong negotiation skills and business acumen
• Quick learner with a demonstrated passion for technology and the Internet ecosystem

#LI- CS1