Strategic Account Manager

The Strategic Account Manager (SAM) will operate as the primary customer interface owners for the accounts/locations they are assigned. In addition, the SAM will serve as primary regional contact points for global accounts that may be managed through a central group or owner.

SAM's will collaborate with global market segment teams, global account leaders, Key Account Directors (KAD), Field Technical Services (FTS), Customer Service (CS) and Supply Chain to manage the customer's order to cash experience and to establish documented account strategies. SAMs contribute to the Integrated Business Planning and Margin Management processes via forecasting as well as market and competitive data documentation.

The SAM develops relationships with customers in order to increase revenue, pursue relationships with potential new accounts, and seek business expansion opportunities with current customers. The SAM develops new business by analyzing account potential; initiating, developing, and closing sales; and recommending additional paths to sales (technical discussions for liner change, opportunities to commandeer business from competition, price and or contracts for increased volumes). The SAM has detailed knowledge of the products and services being offered and will ensure that products and services consistently meet customers' needs. The SAM visits customers' locations regularly to ensure customer satisfaction and promote ongoing contract renewal.

SAMs close sales by overcoming objections, roadblocks, and continual pursuit.

This role is self-directed and highly independent.

Responsibilities and Duties:

• Travel
  • Up to 60 % domestic travel
  • SAM's travel will be focused on specific customer project interactions, changes in primary contact points at the customer, client satisfaction, further the relationship and drive sales volumes, contract renewal and negotiations, possible trade shows.
  • It's expected that SAM's will interact primarily across all functions within a customer including, (Procurement counterparts, Marketing, R&D, Technical, VP's and CEOs)
• Selling function measured by volume, revenue, and margin.
  • Customer engagement
  • Call and lead engagement
  • Pursuing orders
  • Pricing implementation
  • Collections and Receivables
  • Contract negotiation and adherence (including inventory programs)
• IBP Support
  • SKU + Ship-To location line-item forecasting
• Customer Experience
  • Ensuring commercial and quality issue resolution and documentation
  • Coordinating functional support where needed to address issues (Quality, Technology, Regulatory, etc.)
  • Timely feedback to customer on pricing, samples, sales related topics.
• Business Process
  • Account strategy development
  • Market and competitive intelligence capture

Secondary Job Responsibilities:

• Perform associated duties as required/assigned from management

Qualifications and Skills:

• 5+ years of results-oriented experience in field sales of release liners, pressure sensitive adhesives or related/similar markets
• Result-oriented personality and capability to overcome obstacles
• Self-directed with ability to clearly, concisely, and professionally communicate findings
• Self-starter; requires independent planning and allocation of company resources
• Excellent skills in communication (oral and written) and selling; Project Management, personable and computer savvy in working with; Excel, PPT, Word and CRM experience
• Strong influencing, negotiating and decision making skills

Benefits:

• Medical, Dental, and Vision Insurance
• Telehealth
• Health savings account with generous annual employer contribution
• Fitness reimbursement program
• Development and career growth opportunities
• Competitive 401(k) matching program

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.