Job Description
Overview:
Reports To: General Manager
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
Service Experts is committed to an inclusive, barrier-free recruitment process. Service Experts has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.
Commercial Plumbing Account Manager
Reports To: General Manager
Status: Full-time, Regular
Category: Sales
Location Name: Enercare - Hammond
Location Address: Kitchener, ON
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
The Commercial Plumbing Account Manager (CPAM) will sell products and services by interacting with commercial plumbing business customers and developing new relationships. The CPAM will work to develop long-term relationships with customers via commercial agreements and put the Company in a position to help the customer with their commercial plumbing needs.
Responsibilities:
- Utilizes effective sales techniques, including networking and “cold calling” to develop new accounts.
- Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers.
- Ensures that the customer receives consistent service delivery in all locations.
- Utilizes the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand manner.
- Prepares and presents contracts for new customers and updates contracts for existing customers.
- Enters new customer data and other sales data for customers into contact database.
- Prepares weekly reports of contracts sold, details of business transactions, and customers contacted.
- Confers with owners of existing buildings and inspects premises to determine installation or service requirements.
- Presents bid to customer and explains credit terms and cost factors, emphasizing quality, performance and service.
- Coordinates transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing needs at project completion.
- Contacts owners periodically to advise of progress of work and resolve any service problems.
- Contacts property owners and construction agents of prospective customers to obtain information on building specifications.
- Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites, and other sources.
- Develops and maintains relationships with purchasing contacts.
- The qualified candidate must have a high school diploma or equivalent.
- Bachelor’s degree or equivalent experience required.
- Proven sales experience with emphasis on business-to business selling, cold-calling, and generating sales from networking and lead generation.
- Knowledge of commercial plumbing sales concepts, practices, and procedures.
- Excellent verbal and written communication skills and strong relationship-management ability.
- Ability to build long-term relationships with customers.
- Ability to work cooperatively with technical, administrative, and support staff.
- Ability to work with Microsoft Office, contact management software, and databases.
- Good organizational skills and ability to manage multiple priorities simultaneously.
- Self-starter with a desire to learn and to grow the business.
- The ability to work occasional overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.
What Do We Offer You as an Employee?
The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:
- Competitive pay, including incentive opportunities for many positions.
- 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
- RRSP Plan with company matching component.
- Long-Term disability insurance that can protect you and your family if you are unable to work.
- Discounts and perks at many retail stores and online through the WorkPerks program.
- Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
- Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
- A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
- Training and development courses available through our online Learning Management System.
- Extensive career development opportunities.
Service Experts is committed to an inclusive, barrier-free recruitment process. Service Experts has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.
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